Handover Ambassador (1-year contract, renewable)

Swire Properties Limited 太古地產有限公司; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Swire Properties Limited 太古地產有限公司 is seeking a Handover Ambassador for The Headland Residences. You will support the Residential Sales team in takeover and handover processes, oversee defect inspections, re-inspections and rectification, and assist in preparing handover documentation and reports.

The role requires a Diploma in Property Management or related fields, 1 year of takeover experience, and fluency in English and Putonghua.

Qualifications

• Diploma or above in Property Management / Real Estates / Hospitality.
• 1 year of relevant experience in unit takeover and handover; leadership is a plus.
• Fluency in English and Chinese including Putonghua.

Responsibilities

• Takeover and Handover services including defect inspections and rectification coordination.
• Prepare handover kits, documentation and reports for new owners.
• Coordinate with contractors and Projects team for rectification works and final takeovers.
• Handle inquiries and follow-up actions related to handover and defects.

Skills

Customer focus

Fluent English

Putonghua

Team collaboration

Attention to detail

Education

Diploma or above in Property Management/Real Estates/Hospitality

Tools

MS Office

Job description

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are now looking for a talented Handover Ambassador to be part of our dynamic team. Reporting to the Manager, Residential Projects, the incumbent will be appointed for the new development, The Headland Residences (THR). The Handover Ambassador will be responsible for supporting the Residential Sales team in the comprehensive management of takeover and handover processes. The Handover Ambassador will also assist in overseeing and conducting defect inspections, re-inspections and rectification for the development.

RESPONSIBILITIES

• 1) Takeover Services
• Conduct defect inspections in accordance with the customised checklist
• Complete the checklist to facilitate further liaison with the contractors, Projects team for the rectification works
• Carry out re-inspections upon completion of the defect rectification works
• Perform ad-hoc duties when necessary
• 2) Handover Services
• Support the full spectrum of handover operations, including unit handovers as well as preparing documentation and reports. Engage with new owners and provide assistance on all handover-related matters
• Execute administrative duties and provide general support to the team
• Prepare and deliver handover kits and associated materials to the residential units
• Conduct preliminary inspections and coordinate upkeep activities prior to handover to owners
• Handle general inquiries and complaints on handover and defects rectification, and take follow-up action
• Perform additional duties as assigned

REQUIREMENTS

• Diploma holder or above in Property Management / Real Estates / Hospitality or related disciplines
• Holder of valid Construction Industry Safety Training Certificate is an advantage
• Minimum 1 year of relevant experience in unit takeover and handover, and defect rectification works. Candidates with experience in leading a team is an advantage
• Experience in property management with familiarity in BMO, DMC, and PMSO is an advantage
• Exhibit a strong customer-centric mindset, be flexible, detail-oriented, responsible, and a collaborative team member
• Capable of performing under pressure and resolving complaints professionally
• Willing to work on shifts (typically 5-day work per week, 9-hour per shift)
• Fluency in spoken and written English and Chinese including Putonghua
• Good PC skills on MS Office and communication application
• Immediate availability is preferred
• Candidates with more experience will be considered as a higher-level position

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Drives for Results
• Communicates Effectively
• Demonstrates Self-awareness
• Learning Agility

WHY CHOOSE US

• Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
• HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

Established in Hong Kong in 1972, we have investments across Hong Kong, the Chinese Mainland, Singapore and the US. Adhering to our core values of integrity, originality, long-term focus and quality, we aim to create sustained value by developing and managing large-scale mixed-use projects that serve as focal points of the surrounding urban areas.

Established in Hong Kong in 1972, we have investments across Hong Kong, the Chinese Mainland, Singapore and the US. Adhering to our core values of integrity, originality, long-term focus and quality, we aim to create sustained value by developing and managing large-scale mixed-use projects that serve as focal points of the surrounding urban areas.