At Your Service Agent

Sheraton Hotels & Resorts; Hongkong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A global hotel company in Hong Kong seeks a Guest Experience Expert to enhance guest experiences during their stay. Responsibilities include guiding guests, processing needs, and sharing local highlights. No prior experience is required, making it perfect for entry-level candidates. This is a full-time, non-management position.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Make transactions feel like part of the guest experience.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Make transactions feel like part of the guest experience.

Required and Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Location

Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Equal Opportunity

We are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.