Guest Experience Host - Front Desk & Reservations

Frites Management Limited; Hong Kong; On-site; HKD 156,000 - 212,000; Full time

Benefits offered by this job

Discretionary monthly bonus

Weekly tips

On-job training

Local work visa

Job summary

FRITES - Belgium on Tap in Hong Kong is seeking a proactive front desk professional to welcome guests, answer calls and manage reservations. You will greet customers, assist with seating, and maintain smooth daily operations in a lively Belgian beerhouse.

We value an English-speaking team player with a friendly, energetic personality, at least 1 year in a similar role, and a willingness to learn. The role includes tips and a discretionary monthly bonus, with a 5-day work week and on-job training.

Qualifications

• Good command of spoken English.
• Team-player who is willing to learn.
• Passionate, outgoing and energetic personality.
• High sense of responsibility.
• At least 1 year experience in similar role, with knowledge of reservation system.
• 5 days work week.
• Discretionary monthly performance bonus.
• Weekly tips.
• On-job training.
• Holder of Valid Local Working Visa.

Responsibilities

• Manage the front desk by receiving incoming calls, greeting and attending to customers.
• Inform guests about the availability of tables and direct them to the tables.
• Assist in opening and closing duties.
• Assist managers to deliver smooth operations.
• Cultivate loyalty with staff and customers.
• Be a part of the team to deliver best customer service.

Skills

Front desk

Customer service

Reservation system

Team player

English communication

Job description

FRITES - Belgium on Tap in Hong Kong is seeking a proactive front desk professional to welcome guests, answer calls and manage reservations. You will greet customers, assist with seating, and maintain smooth daily operations in a lively Belgian beerhouse.

We value an English-speaking team player with a friendly, energetic personality, at least 1 year in a similar role, and a willingness to learn. The role includes tips and a discretionary monthly bonus, with a 5-day work week and on-job training.