Guest Experience Concierge — Lounge & F&B Service

Marco Polo Hongkong Hotel; Hong Kong; On-site; HKD 248,000 - 262,000; Full time

Job summary

Marco Polo Hongkong Hotel in Tsim Sha Tsui seeks a hospitality-focused professional for Club Floor guest services. You will check guests in/out, deliver breakfast and cocktails, and uphold lounge standards to ensure guest satisfaction.

The role requires a tertiary qualification in Hospitality and 2+ years in hotel/customer service, with Mandarin and English proficiency. Less experienced candidates may be considered as Guest Relations Agent.

Qualifications

• Tertiary education in Hospitality Management or related disciplines.
• Minimum 2 years work experience in Hotel / Customer Service with at least 1 year experience in Food & Beverage preferably
• Able to work independently and handle shift duties
• Good command of spoken English and Mandarin
• Candidate with less experience will be considered as Guest Relations Agent

Responsibilities

• Develop and maintain professionalism to deliver hospitality service for Club Floor guests
• Build rapport with guests to secure repeated business
• Perform Check in / out and offer concierge service to guests
• Provide breakfast and cocktail service to guests
• Uphold the service standard and cleanliness of the lounge to guarantee guest satisfaction
• Ensure efficient refill and stock level of Food & Beverage items

Skills

Hospitality service

Guest relations

Bilingual English Mandarin

Education

Associate/Higher Diploma in Hospitality

Job description

Marco Polo Hongkong Hotel in Tsim Sha Tsui seeks a hospitality-focused professional for Club Floor guest services. You will check guests in/out, deliver breakfast and cocktails, and uphold lounge standards to ensure guest satisfaction.

The role requires a tertiary qualification in Hospitality and 2+ years in hotel/customer service, with Mandarin and English proficiency. Less experienced candidates may be considered as Guest Relations Agent.