Global Payments Ops & Integrations Engineer (Remote)

Caliza; Hong Kong; On-site; HKD 548,589 - 705,329; Full time

Benefits offered by this job

Competitive salary and equity compensation

Health & wellness coverage

Growth opportunities

Work-from-home stipend

Generous vacation policy

Job summary

Caliza, a fintech based in Hong Kong, is seeking a Payment Operations and Integrations Engineer to enhance global payment services. In this role, you will address customer payment inquiries and resolve issues effectively while collaborating cross-functionally.

The ideal candidate will have over 3 years of experience in fintech with strong skills in REST API debugging and effective communication in Portuguese and English. This position is fully remote, offering competitive salary and benefits.

Qualifications

• +3 years of experience in B2B cross-border payments within fintech or related industries.
• Strong attention to detail with the ability to drive issues to resolution.
• Experience with databases and REST application architecture.

Responsibilities

• Serve as first point of contact for customer payment questions.
• Investigate and resolve payment issues end-to-end.
• Provide support to integrator teams with API issues.

Skills

B2B cross-border payments experience

Client-facing skills

REST API debugging

Problem-solving skills

Communication in Portuguese and English

CRM and support tools experience

Tools

Zendesk

HubSpot

AI tools (OpenAI, Claude)

Job description

Caliza, a fintech based in Hong Kong, is seeking a Payment Operations and Integrations Engineer to enhance global payment services. In this role, you will address customer payment inquiries and resolve issues effectively while collaborating cross-functionally.

The ideal candidate will have over 3 years of experience in fintech with strong skills in REST API debugging and effective communication in Portuguese and English. This position is fully remote, offering competitive salary and benefits.