General Clerk

Peony Employment Agency Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Peony Employment Agency Limited in Hong Kong is seeking an organized administrator to handle daily clerical duties for foreign domestic helper applications, contract processing, and agency operations. You will coordinate consulate submissions and document verification, ensuring timely case progression.

The role involves liaising with consulates, government departments, and customers via phone, email, and messaging apps, maintaining accurate records, and supporting the team to keep cases moving

Responsibilities

• Review employment contracts, application forms and supporting documents to ensure accuracy, completeness and compliance with relevant submission requirements
• Identify missing, incomplete or incorrect documentation and proactively follow up with customers to obtain the necessary information or supporting documents
• Communicate professionally with customers regarding application procedures, documentation requirements, case progress and submission updates
• Monitor and follow up on pending applications, outstanding documentation, contract verification and collection schedules to ensure timely case processing
• Liaise with consulates, relevant government departments and other external parties regarding application procedures and documentation requirements
• Maintain accurate and organised records of customer information, employment contracts, application statuses, submission schedules and case documentation
• Coordinate with internal team members to ensure smooth daily operations and timely completion of assigned cases
• Handle customer enquiries through telephone, email, WhatsApp and other communication channels
• Perform general office administration and other duties assigned by management

Job description

Handle daily administrative and clerical duties related to foreign domestic helper employment applications, contract processing and general agency operations. Arrange and handle the submission, verification and collection of employment contracts and relevant documents at the Philippines, Indonesia and Thailand Consulates, according to the company's operational schedules.

Key responsibilities

• Review employment contracts, application forms and supporting documents to ensure accuracy, completeness and compliance with relevant submission requirements
• Identify missing, incomplete or incorrect documentation and proactively follow up with customers to obtain the necessary information or supporting documents
• Communicate professionally with customers regarding application procedures, documentation requirements, case progress and submission updates
• Monitor and follow up on pending applications, outstanding documentation, contract verification and collection schedules to ensure timely case processing
• Liaise with consulates, relevant government departments and other external parties regarding application procedures and documentation requirements
• Maintain accurate and organised records of customer information, employment contracts, application statuses, submission schedules and case documentation
• Coordinate with internal team members to ensure smooth daily operations and timely completion of assigned cases
• Handle customer enquiries through telephone, email, WhatsApp and other communication channels
• Perform general office administration and other duties assigned by management