FX Product Manager, Retail Banking(A233295)

ZA; Hong Kong; On-site; HKD 240,000 - 600,000; Full time

Job summary

ZA in Hong Kong is seeking a results-driven professional to manage end-to-end user operations for fund transfers, payments, and currency exchange. You will craft user communications and collaborate with product, tech, and marketing to improve usability and adoption.

The role requires PM and analytical skills, experience in fintech or banking operations, and strong data-driven decision making. Fluency in English and Cantonese is essential.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field.
• Excellent written and verbal communication in English and Cantonese; Mandarin is a plus.
• Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred.
• Self‑motivated, collaborative, and result‑oriented, with the ability to thrive in a fast‑paced environment.
• Strong project management and analytical skills, with experience using data to drive decision‑making.
• Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage.
• Knowledge of online payment systems, cross‑border transfers, or digital currency exchange processes is a plus.

Responsibilities

• Manage end-to-end user operations for fund transfers, payments, and currency exchange.
• Create and update user communications to engage customers on product features.
• Collaborate with Product, Technology, and Marketing to launch user-centric initiatives.
• Track, analyze, and report on key performance metrics to identify opportunities for improvement.
• Develop and maintain operational guidelines and documentation for compliant support processes.
• Gather and synthesize user feedback to drive continuous service improvements.

Skills

Bilingual English-Cantonese

Mandarin (a plus)

Project management

Analytical skills

Data-driven decision making

User operations experience

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Tools

CRM tools

Marketing automation platforms

User analytics software

Job description

• Manage end-to-end user operations for fund transfers, payments, and currency exchange, including onboarding, transaction support, and issue resolution.
• Create and update user communication materials (e.g., in-app messages, emails, social media content) to engage customers on product features and updates.
• Collaborate with Product, Technology, and Marketing teams to design, test, and launch user-centric initiatives that enhance service usability and adoption.
• Track, analyze, and report on key performance metrics (e.g., user activity, conversion rates, transaction volume) to identify opportunities for improvement.
• Develop and maintain operational guidelines and documentation to ensure efficient and compliant user support processes.
• Gather and synthesize user feedback to drive continuous improvement in service design and functionality.

Requirements

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• Excellent written and verbal communication skills in English and Cantonese; proficiency in Mandarin is a plus.
• Prior experience in user operations, customer experience, or product operations within banking, fintech, or financial services is highly preferred.
• Self‑motivated, collaborative, and result‑oriented, with the ability to thrive in a fast‑paced environment.
• Strong project management and analytical skills, with experience using data to drive decision‑making.
• Familiarity with CRM tools, marketing automation platforms, or user analytics software is an advantage.
• Knowledge of online payment systems, cross‑border transfers, or digital currency exchange processes is a plus.

Mandatory Reference Checking Scheme

Mandatory Reference Checking Scheme (MRC Scheme) may be applicable for certain relevant positions. It is a standardised reference‑checking arrangement that is designed to support the integrity of "authorized institutions" regulated by the Hong Kong Monetary Authority (HKMA). Pursuant to the MRC scheme, our Bank will conduct a mandatory reference check by requesting information from each relevant former and current employer of applicants. For more details about the MRC Scheme, please visit the website of the Hong Kong Association of Banks: https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2

Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications are unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.