Floor Manager

The Wing On Department Stores (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Labour / Statutory Holiday

Life Insurance

Medical Insurance

On-the-job training

Overtime Pay

Paternity Leave

Performance Bonus

Promotion

Staff Discount

Job summary

The Wing On Department Stores (Hong Kong) Limited is seeking a proactive Store Supervisor to support store strategies, drive sales targets, and oversee daily operations at our Hong Kong location. You will lead frontline staff, coordinate with managers and suppliers, handle customer issues, and ensure smooth planning, administration, and service quality.

Shift work and immediate availability preferred. This role offers opportunities to contribute to customer experience, team development, and

Qualifications

• Diploma or degree with 5 years retail shop supervision experience.
• Strong communication in English and Chinese; Putonghua a plus.
• Shift work and immediate availability preferred.

Responsibilities

• Assist Store Manager to develop and implement plans to meet sales targets.
• Manage frontline staff, motivate and assess performance.
• Maintain good relationships with customers, suppliers and vendors.
• Ensure smooth operation, planning, administration and resource distribution.
• Supervise and handle customer complaints and appreciation.

Skills

Retail supervision

Staff management

Communication

POS systems

English & Chinese

Education

Diploma/Degree

Tools

POS system

Job description

The Wing On Department Stores (Hong Kong) Limited View all jobs

Responsibilities:

• Assist the Store Manager to develop and implement appropriate plans and procedures to support the strategies of the Company and to ensure the sales targets of the store is fulfilled.
• Closely manage, communicate and liaise with all the frontline staff of the store to understand the daily store operations. Motivate and assess their work performance and progress.
• Maintain a good interpersonal relations with external parties (i.e. customers, suppliers, vendors, etc.) to sustain a good corporate relationship with and for the image of the Company.
• Assist to maintain smooth operation, planning, administration and all resources distribution of the store to sustain the level of efficiency and quality of services.
• Supervise and handle customer complaints and appreciation, whenever necessary.

Requirements:

• Diploma/Degree holder with 5 years of retail shop supervisory experience
• Mature, independent, proactive and possess good communication skills
• Computer literate, simple input & able to interpret POS inventory systems reports
• Good command of both spoken and written English and Chinese, proficiency in Putonghua is a plus
• Shift duty is required
• Immediately available is highly preferred
• Candidates with less experience may be considered as Assistant Floor Manager

Wholesale & Retail

Job Category / Function:

Retail (Retail Operations Management)

Job Position Level:

Middle

Employment Term:

Full Time

Diploma

Minimum QF Level attained:

--

Total Working Exp:

--

-- (Monthly)

Location:

• Labour / Statutory Holiday
• Life Insurance
• Medical Insurance
• On-the-job training
• Overtime Pay
• Paternity Leave
• Performance Bonus
• Promotion
• Staff Discount