Field Service Engineer – Lighting & Live Events

Electronic Theatre Controls, Inc.; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Electronic Theatre Controls (ETC) Hong Kong office is seeking Service Engineers to troubleshoot, repair, and support ETC lighting equipment at customer sites. The role involves fieldwork, odd hours, and travel to client venues.

The ideal candidate has a Bachelor’s degree in Electronic/Electrical Engineering, experience with mains voltage and three-phase power, and fluency in Mandarin, English, and Cantonese with strong communication and customer service skills.

Qualifications

• Bachelor’s degree in Electronic/Electrical Engineering or related field.
• Entertainment lighting experience or rigging background is a definite advantage.
• Experience with mains voltage and 3-phase electricity.
• Fluent in spoken Mandarin, English and Cantonese.
• Fluent in written Chinese and English.
• Ability to use hand tools, power tools, and electronic measuring devices.
• Demonstrated ability to work independently and manage multiple tasks without supervision.

Responsibilities

• Repair faulty equipment and generate service notifications.
• Inform customers of repair status and progress.
• Energize/repair ETC systems at customer sites.
• Ensure timely arrivals to customer sites via scheduling and PM.
• Evaluate and install equipment per ETC design.
• Provide end-user and technician training.
• Provide 24-hour customer support.
• Respond to technical questions via phone, email, and web mail.
• Identify issues and provide accurate information to address them.
• Exceed customer expectations for service and responsiveness.
• Represent ETC with a positive, customer-focused attitude.
• Stay current on ETC equipment and procedures.
• Serve as a trainer to ETC’s customers.
• Perform hardware and software upgrades to meet customer requirements.
• This is a field position requiring work outside of an ETC office.
• Occasional evenings and weekends may be required.
• Other duties as assigned.

Education

Bachelor’s degree in Electronic/Electrical Engineering

Tools

Hand tools

Power tools

Electronic measuring devices

Job description

Electronic Theatre Controls (ETC) Hong Kong office is seeking Service Engineers to troubleshoot, repair, and support ETC lighting equipment at customer sites. The role involves fieldwork, odd hours, and travel to client venues.

The ideal candidate has a Bachelor’s degree in Electronic/Electrical Engineering, experience with mains voltage and three-phase power, and fluency in Mandarin, English, and Cantonese with strong communication and customer service skills.