Duty Manager / Assistant Duty Manager (5-day week)

RAMADA HONG KONG GRAND<br>華美達華麗酒店; Hong Kong; On-site; HKD 290,000 - 379,000; Full time

Job summary

Ramada Hong Kong Grand in Kowloon’s Tsim Sha Tsui district is seeking a Duty Manager / Assistant Duty Manager (5-day week) to oversee daily Front Office operations and ensure exceptional guest service. The role requires leadership, independence, and fluency in English and Chinese.

The position is full-time with responsibilities including handling emergencies and responding to management requests, in a busy hotel environment in Hong Kong.

Qualifications

• Diploma or above in Hospitality Management or related discipline.
• Minimum 3 years supervisory experience in Front Office operation.
• Good leadership and able to work independently.
• Good command of both written and spoken English & Chinese.

Responsibilities

• Oversee and supervise daily operation of the Front Office Department.
• Provide and ensure efficient and quality front line guest services at all times.
• Handle and report all guest complaints, compliments and suggestions to the management.
• Handle emergency cases in accordance with hotel policies and procedure.
• Respond to any ad-hoc requests from senior management.

Skills

Leadership

Front Office supervision

Bilingual English/Chinese

Education

Diploma or above in Hospitality Management

Job description

Ramada Hong Kong Grand is located in the heart of Tsimshatsui with 396 guestrooms, restaurant and meeting room.
華美達華麗酒店座落於九龍尖沙咀最繁華的心臟地帶。酒店備有三百九十六間客房，餐廳和會議室。

We are now looking for high-caliber individual to join our Family.

Duty Manager / Assistant Duty Manager (5-day week)

Job Duties:

• Oversee and supervise daily operation of the Front Office Department


• Provide and ensure efficient and quality front line guest services at all times


• Handle and report all guest complaints, compliments and suggestions to the management


• Handle emergency cases in accordance with hotel polices and procedure


• Respond to any ad-hoc requests from senior management

Requirements:

• Diploma or above in Hospitality Management or related disciplines


• Minimum 3 years supervisory experience in Front Office operation


• Good leadership and able to work independently


• Good command of both written and spoken English & Chinese

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## More Job Information

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職

Education

• 文憑或相等程度