Dispenser

Quality Health Services; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

Quality HealthCare Medical Services Limited in Hong Kong is seeking a dispensing staff to support the dispensary and clinic operations. The role focuses on accurate dispensing, stock control, patient counselling and ensuring service standards are met.

You will explain dosages, handle patient inquiries, maintain stock, and contribute to regulatory and safety compliance. Fresh graduates with bilingual abilities are welcome; Mandarin is advantageous.

Qualifications

• Fresh graduates may apply; dispensing-related study required.
• Fluent in English and Cantonese; Mandarin is a plus.
• Good interpersonal and communication abilities; patient-focused.
• Team player and self-motivated with problem-solving skills.

Responsibilities

• Deliver dispensing services in line with policies and service standards.
• Care for the dispensary: stock control and ordering according to company expectations.
• Explain medication dosages to patients and answer enquiries about appointments or contracts.
• Collect payments from clients and manage patient expectations; handle complaints and suggest improvements.

Skills

Fluent English

Cantonese proficiency

Interpersonal skills

Communication skills

Team player

Self motivated

Education

Certificate in Dispensing Studies

Higher Diploma in Pharmaceutical Dispensing

Bachelor of Science Degree in Pharmacy

Job description

Responsibilities

Administration & Operation

• Report to the Centre In-charge to maintain and upkeep the dispensary facilities according to demands and expectation
• Deliver dispensing services in accordance with the Company’s policies and procedures and meet with the Company’s service standards
• Care of the dispensary: ordering, keeping of stock according to company’s expectation
• Collect payment from client as indicated
• Manage patient expectation
• Handle complaints and execute improvement plan.

Clinical

• Prepare drug for dispensing
• Explain the dosage of medicine to patients
• Obtain approval as contract indicated
• Answer patient enquiries on appointment booking, medical services or contract-related issues

Compliance

• Ensure full compliance on any regulatory and legal requirements, e.g. medical code of practice, occupational health and safety, clinical wastage disposal etc.
• Follow the administrative procedures of corporate medical schemes to provide medical service, treatment as agreed and ensure accurate communication and alignment.

Qualifications, Training and Experience

• Fresh graduates with a Certificate in Dispensing Studies or Higher Diploma in Pharmaceutical Dispensing or equivalent, or a Bachelor of Science Degree in Pharmacy
• Fluent in English and Cantonese (Mandarin will be advantageous)
• Good interpersonal and communication skills
• Good patient counselling and problem solving skills
• Team player and self motivated

We offer attractive remuneration and fringe benefits.