Director, Digital Distribution Orchestration & AI

Sun Life Hong Kong Limited

Hong Kong

On-site

HKD 1,800,000 - 3,000,000

Full time

11 days ago

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Job summary

Sun Life Hong Kong Limited in Hong Kong seeks a Sales Orchestration Journey Owner (Director, Digital Distribution) to lead the Advisor Workbench and AI Orchestrator journeys, aligning with regional distribution strategy.

Based in the Asia Regional Office, you will partner with markets to define roadmaps, monitor journey health, drive delivery from design to adoption to improve client outcomes. Collaborating across functions, you will influence stakeholders and ensure value realization.

Qualifications

Bachelor's degree in related discipline required.
10+ years of experience in insurance, banking, financial services, digital product management, or business transformation.
Strong understanding of Agile delivery, digital platforms, data analytics, and AI-enabled business solutions.

Responsibilities

Maintain a two year plan for Advisor Workbench and AI Orchestrator, keeping journey design, capability roadmaps, measures and delivery priorities current.
Maintain journey health measures, review adoption, usage, workflow, operational, technology, data quality and risk information to ensure the journey functions as intended.
Manage product roadmaps and prioritized work; translate journey needs into clear business requirements and work with delivery teams through design, testing, release readiness, market implementation and adoption.
Collaborate with regional and market teams to deliver the journey plan across Distribution, Agency, Bancassurance, Operations, Technology, Data & Analytics, AI, Risk and Compliance.