Digitalization Director - IT Transformation

KOS International Limited; Hong Kong; On-site; HKD 1,200,000 - 2,100,000; Full time

Job summary

KOS International Limited in Hong Kong seeks a Digitalization Director to lead cross‑functional transformation across operations and corporate functions. Translate business priorities into a practical digital roadmap, connect fragmented processes and deliver measurable improvements in efficiency and service quality.

The role requires leadership with operations and technology experience, delivering business cases through implementation and adoption, with strong stakeholder management in a

Qualifications

• Leadership experience in digital transformation programmes.
• Proven delivery of complex transformation across functions and locations.
• Experience with enterprise applications and governance.

Responsibilities

• Lead digitalisation programmes from discovery and solution selection through implementation, rollout and operational handover.
• Establish scope, budgets, milestones and responsibilities.
• Coordinate stakeholders, technology teams, consultants and partners.
• Evaluate solutions for fit, integration, scalability and total cost of ownership.
• Manage vendor performance, commitments and knowledge transfer.
• Oversee testing, data readiness, migration planning and post-launch stabilisation.

Skills

Leadership

Digital transformation

Enterprise applications

Vendor management

Stakeholder management

Data governance

Education

Degree in Information Technology, Information Systems, Engineering, Business or a related discipline

Tools

ERP systems

Automation platforms

Job description

An established listed group is seeking a Digitalization Director to lead transformation across their operations and corporate functions.

About the role

This is a business-facing leadership role focused on improving how the organisation operates, and uses information. The successful candidate will translate business priorities into a practical digital roadmap, connect fragmented processes and lead initiatives that deliver measurable improvements in efficiency, service quality and management visibility. The role requires a leader who understands both operations and enterprise transformation, someone who can work credibly with operational teams, corporate functions and technology specialists, and take accountability from initial business case through implementation and adoption.

Digital Strategy and Business Transformation

• Develop and execute a digitalisation roadmap aligned with business priorities, operational requirements and longer-term growth objectives.
• Assess existing processes, systems and digital capabilities to identify inefficiencies, duplication and opportunities for improvement.
• Prioritise initiatives across property operations and corporate functions, balancing immediate business needs with longer-term capability development.
• Develop investment proposals with clear business benefits, costs, dependencies, delivery risks and success measures.
• Establish transformation governance, including executive sponsorship, business ownership, prioritisation and benefits tracking.
• Identify opportunities to standardise processes and platforms while accommodating legitimate differences between business units and locations.

Operations and Customer Experience

• Improving information flow across lease administration, billing, collections and reporting.
• Introduce mobile-enabled tools that help frontline teams work more efficiently and reduce manual administration.
• Lead business requirements for property management systems, customer platforms, tenant and resident portals, and service-management solutions.
• Simplify customer journeys and improve the consistency of digital and frontline service experiences.
• Work with engineering and sustainability stakeholders to evaluate relevant smart-building, asset-monitoring and energy-management opportunities.
• Establish practical pilots, evaluate results and scale successful solutions across suitable properties.

Corporate Digitalisation and Process Improvement

• Partner with Finance, HR, Procurement, Legal and Administration to redesign and digitalise core business processes.
• Lead improvements across workflows such as procurement, invoice processing, budgeting, management reporting, employee services, contract approvals and document management.
• Work with ERP and enterprise applications teams to align business requirements, process design and system capabilities.
• Reduce spreadsheet dependency, duplicate data entry, manual reconciliations and fragmented approval processes.
• Introduce workflow automation, digital approvals, electronic forms and appropriate employee self-service capabilities.
• Strengthen process controls, audit trails, exception handling and accountability.
• Connect corporate and property-related systems to improve end-to-end visibility and reduce operational handoffs.

Data, Analytics and AI Enablement

• Develop a practical approach to using data to improve operational performance and management decision-making.
• Establish business ownership and quality standards for critical property, customer, tenant, supplier and financial data.
• Partner with business leaders to define dashboards and reporting requirements covering asset performance, service delivery, operating costs and corporate efficiency.
• Improve the consistency, accuracy and timeliness of management information.
• Evaluate AI and automation opportunities with clear business applications, such as document processing, knowledge retrieval, service-request classification and reporting support.

Programme Delivery and Vendor Management

• Lead digitalisation programmes from discovery and solution selection through implementation, rollout and operational handover.
• Establish clear scope, budgets, milestones, resource requirements and delivery responsibilities.
• Coordinate business stakeholders, internal technology teams, consultants and implementation partners.
• Evaluate solutions against business fit, integration requirements, scalability, supportability and total cost of ownership.
• Manage vendor performance, commercial commitments, delivery quality and knowledge transfer.
• Oversee business testing, data readiness, migration planning, user training and post-launch stabilisation.
• Maintain business continuity throughout implementation and establish clear ownership for ongoing support and improvement.

Governance and Risk

• Embed privacy, cybersecurity, access control and operational resilience into digital initiatives.
• Work with relevant specialists to ensure solutions meet applicable regulatory requirements and internal policies.
• Establish appropriate governance for customer data, corporate information and connected operational technologies.
• Ensure digital investments have clear ownership, documented controls and sustainable support arrangements.

The successful candidate

• Degree in Information Technology, Information Systems, Engineering, Business or a related discipline.
• Typically 12+ or more years of relevant experience, including substantial leadership responsibility for digital transformation, enterprise applications or business-process change.
• Proven delivery of complex transformation programmes across multiple functions, business units or operating locations.
• A track record spanning both operational digitalisation and corporate process transformation.
• Demonstrated ability to lead initiatives beyond system implementation through user adoption and measurable business improvement.
• Strong experience in executive stakeholder management, business-case development, programme governance and vendor management.
• Experience working across regional teams and different operating environments would be advantageous.
• Familiarity with ERP-enabled transformation, particularly Finance and Procurement processes.
• Practical knowledge of workflow automation, enterprise integration, data governance and management reporting.
• Commercially minded, with the ability to prioritize investment according to business value and operational impact.
• Effective at translating complex requirements into clear decisions and achievable delivery plans.
• Confident engaging senior stakeholders while remaining close to operational detail.
• Able to challenge existing processes constructively and build agreement across functions.
• Strong written and verbal communication skills in English and Chinese