Digital Sales & eCommerce Assistant Manager

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. seeks a digital/eCommerce professional to support Brand, Marketing and Digital initiatives in Hong Kong. You will execute social media activities and manage online communities to enhance brand visibility and guest engagement.

The role drives online presence for the hotel(s), integrates brand messaging, and provides analytics on trends and performance for leadership. It also involves training and motivating team members while upholding the Gold Standards.

Qualifications

• Education: A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies.
• Execute digital activities as assigned based on key initiatives and strategies.
• Verify that all activities align to eCommerce plans across the region.
• Manage the day-to-day activities for social media channels.
• Manage active and engaged communities around defined topics by monitoring online conversations.
• Participate in online conversations to build brand visibility and marketing/ecommerce support.
• Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging.
• Provide measurement of online presence impact to the hotel's overall business.
• Generate reports and analytics on current trends and hotel's performance.
• Assist management in training and motivating employees; serve as a role model.

Skills

Social media management

Community management

Analytics

Brand messaging

Clear communication

Education

2-year degree in Marketing, Public Relations, Business Administration or related major

Job description

The Ritz-Carlton Hotel Company, L.L.C. seeks a digital/eCommerce professional to support Brand, Marketing and Digital initiatives in Hong Kong. You will execute social media activities and manage online communities to enhance brand visibility and guest engagement.

The role drives online presence for the hotel(s), integrates brand messaging, and provides analytics on trends and performance for leadership. It also involves training and motivating team members while upholding the Gold Standards.