Assistant Digital Sales Manager

The Ritz-Carlton Hotel Company, L.L.C.; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. seeks a digital/eCommerce professional to support Brand, Marketing and Digital initiatives in Hong Kong. You will execute social media activities and manage online communities to enhance brand visibility and guest engagement.

The role drives online presence for the hotel(s), integrates brand messaging, and provides analytics on trends and performance for leadership. It also involves training and motivating team members while upholding the Gold Standards.

Qualifications

• Education: A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies.
• Execute digital activities as assigned based on key initiatives and strategies.
• Verify that all activities align to eCommerce plans across the region.
• Manage the day-to-day activities for social media channels.
• Manage active and engaged communities around defined topics by monitoring online conversations.
• Participate in online conversations to build brand visibility and marketing/ecommerce support.
• Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging.
• Provide measurement of online presence impact to the hotel's overall business.
• Generate reports and analytics on current trends and hotel's performance.
• Assist management in training and motivating employees; serve as a role model.

Skills

Social media management

Community management

Analytics

Brand messaging

Clear communication

Education

2-year degree in Marketing, Public Relations, Business Administration or related major

Job description

Additional Information

Job Number 26113028

Job Category Sales & Marketing

Location International Commerce Centre, Hong Kong, Hong Kong, China, VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies. Responsible for executing digital activities as assigned based on key initiatives and strategies. Verify that all activities are in alignment to provide the support needed for successful implementation of the eCommerce plans across the region. Manage the day-to-day activities for social media channels. Manage active and engaged communities around a defined topic or topics by monitoring online conversations. Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support. Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants. Provide measurement of the impact of online presence to the hotel's overall business. Generate reports and analytics on current trends and hotel's performance. Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.