Digital Fundraising Assistant

UNHCR, the UN Refugee Agency

Hong Kong

On-site

HKD 180,000 - 300,000

Full time

14 days+

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Job summary

UNHCR Hong Kong Private Sector Partnerships is seeking a Digital Fundraising Coordinator to advance online campaigns, donor engagement, and content management for donation pages. You will coordinate with vendors and local teams to deliver timely digital initiatives.

The role requires strong English and Cantonese communication, experience in digital marketing for donor acquisition, and the ability to work flexible hours, including evenings and weekends as needed. Based in Hong Kong.

Qualifications

Education: High School diploma; degree desirable in Marketing, Communications, Journalism, Political Sciences, Public Information, Media, IR, Economics, Business Administration/Management, or related field.
Work experience: 1 year with HS diploma; 0 years with Bachelor’s or higher; experience in digital marketing for acquisition and engagement campaigns.
Experience with digital fundraising and engagement strategies via Google Marketing Platform, social media, SEO/SEM, programmatic displays, email marketing, and digital video marketing.
Experience in website/donation page content management and social media content creation; community management.
Not-for-profit sector or UN agencies experience is a plus.

Responsibilities

Support Digital Fundraising Associate on fundraising and engagement activities; implement innovation to reach targets.
Support social community management and moderation.
Collaborate with vendors, contractors, and PSP markets to ensure timely and quality outputs.
Coordinate with local teams on fundraising and engagement activities; edit website and donation pages.
Assist in coordination of fundraising events and recruit volunteers/contractors; handle admin tasks as needed.

Skills

Digital marketing

Data analysis

Project management

Bilingual (English & Cantonese)

Content creation

HTML5 knowledge

Google Marketing Platform

Canvas

Adobe Suite

Microsoft Office 365

Education

High School Diploma

Marketing/Communications/IR/Economics related Bachelor’s (desirable)

Tools

Google Marketing Platform

Canvas

Adobe Suite

Microsoft Office 365

Job description

Deadline for Applications

September 9, 2026

Hardship Level (not applicable for home-based)

U (unclassified)

Family Type (not applicable for home-based)

No designation

Staff Member / Affiliate Type

UNOPS LICA3

Target Start Date

2026-11-02

Terms of Reference

General Background
The Private Sector Partnerships (PSP) in Hong Kong (HK) has been developing since its establishment in 2007, with encouraging fundraising results. Apart from its Monthly Donation Program, which is the core activity of the Unit, other approaches are also developing and are expected to contribute more to the overall income.
Digital fundraising has been evolving and developing since year 2016 contributing to the overall income of PSP HK. Building on experience and an updated strategy, the Unit has developed concrete plans to expand the scope of digital fundraising, try innovative approaches and test out in the market. Though exciting and promising, digital fundraising never stands alone in the reality of income generation. Its success always depends on an entire acquisition strategy, including off-line promotion and network building among potential on-line users.
This post, therefore, will also take up duties arise from other acquisition activities, supporter engagement and online community management. The incumbent’s role, in relation to this requirement, is to identify and carry out digital fundraising making use of all possible opportunities that may arise from other acquisition activities, and, whenever any digital initiative is planned, to integrate other fundraising activities into the digital campaign.
This position requires candidate(s) with Hong Kong Special Administrative Region of the People’s Republic of China’s permanent residence and is the United Nations Office for Project Services, UNOPS, position with a contract which is renewable each calendar year.
Purpose and Scope of Assignment
Supervised by Assistant PSP IG Officer (Digital Acquisition and Fundraising Communications) and functionally guided by Digital Fundraising Associate, this position will assist in the following:
a. To support Digital Fundraising Associate on fundraising and engagement activities and implement innovation strategy to reach fundraising target and engagement target.
b. To support social community management and moderation.
c. Work closely with external vendors and individual contractors to ensure activities to be executed timely and deliver quality outputs.
d. Collaboration with local teams and other PSP fundraising markets on fundraising and engagement activities.
e. Edit and support website, donation page, and social media profiles content management
f. Undertake the coordination of fundraising events, recruit and coordinate with volunteers/internships/induvial contractor as required.
g. Support fundraising related administration work; and
h. Any other responsibilities as delegated by the supervisor(s).
Monitoring and Progress Controls
- Weekly work report to supervisor.
- Project report and evaluation to supervisor; and
- Mid-year and year-end evaluations.
Qualifications and Experience
- a. Education
  - Completion of High School and degree is desirable in Marketing, Communications, Journalism, Political Sciences, Public Information, Media, International Relations, Economics, Business Administration /Management, or a related field.
- b. Work Experience
  - Minimum 1 year of working experience with High School Diploma and 0 year of experience with a Bachelor Degree or higher.
  - Related work experience in digital marketing for acquisition and engagement campaign.
  - Proven experience in executional support of digital fundraising and engagement strategies through Google Marketing Platform, social media and social influencer marketing, SEO/SEM, programmatic displays advertising, email marketing, digital video marketing, mobile marketing, etc.
  - Proven experience in organisation website and donation page content management system as well as social media content creation and community management; and
  - Experience within the not-for-profit sector, United Nations agencies or international institutions would be an asset.
- c. Key Competencies
  - Essential Skills:
    - Excellent verbal communications (both English and Chinese, particularly in Cantonese).
    - Strong written skills (both English and Chinese), including the ability to extract bit‑sized information to re‑package it into digital marketing promotional materials.
    - Strong ability to analyse data for decision making based on data and analysis insights.
    - Knowledge in using Canvas, Adobe Suite, and Microsoft Office 365 products.
    - Strong in project management skills.
    - Proven ability to deal with multiple tasks in a courteous and service‑oriented manner in a demanding working condition that often functions on short‑term deadlines.
    - Ability to apply Google urchin tracking module mechanism in web tracking.
    - Understanding of HTML5 in programmatic displays advertising would be an asset.
  - Personal Attributes:
    - A team player, self‑motivated, punctual, confident, and organized, with attention to detail.
    - Ability to work under pressure with flexible hours including evenings and weekends, occasionally.
    - Availability to travel both domestically and occasionally overseas.