Digital Core - Onsite IT Support Engineer

Accenture Infrastructure and Capital Projects, LLC; Hong Kong; On-site; HKD 180,000 - 250,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking an IT Desktop Support specialist in Hong Kong to install, configure and troubleshoot computer hardware and software, and to resolve day-to-day workplace technology issues.

You will work with IT teams to address network, server and infrastructure faults, support IT asset management and incident/change processes, and deliver timely desktop services with a strong customer service mindset.

Qualifications

• Experience providing desktop support to internal users and troubleshooting.
• Proficiency with Windows operating systems and Microsoft Office suite.
• Familiarity with ITSM tools and incident/change management processes.

Responsibilities

• Install, configure, and troubleshoot computer hardware and software.
• Resolve workplace tech issues including printers, meeting room devices, and security matters.
• Collaborate with IT teams to fix network, server, and infrastructure problems.

Skills

Desktop support

Windows OS

Microsoft Office

ITSM tools

Customer service

Communication

Documentation

Problem solving

Tools

ITSM tools

Power Platform

Job description

• Install, configure, and troubleshoot computer hardware and software.
• Resolve day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing, and meeting room equipment.
• Work with other IT teams to troubleshoot and resolve network, server, and related infrastructure issues.
• Support IT asset management, incident management, and change management activities.
• Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
• Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
• Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
• Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
• Ability to diagnose and resolve onsite hardware issues for end users.
• Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
• Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
• Good documentation and information-organization skills.
• Good English listening, speaking, reading, and writing skills.
• Familiarity with macOS.
• Familiarity with IT service management (ITSM) tools and relevant hands-on experience.
• Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
• Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
• Experience in IT operations delivery management and team management is preferred.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.