Technology Manager - Accenture

Accenture Company Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Accenture in Hong Kong is seeking an IT management professional to oversee end-to-end Application Management Services (AMS) delivery for large-scale projects, ensuring SLA/KPI adherence and high service quality.

You will lead both onshore and offshore IT teams, act as the primary client contact, shape AMS processes, and drive continuous improvement based on feedback and performance metrics.

Qualifications

• 8+ years of IT management experience in the consulting industry.
• Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.
• Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.
• Solid track record in managing IT operations and service delivery.
• Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.
• Strong problem-solving and analytical skills.
• Effective client-facing abilities with strong verbal and written communication skills.

Responsibilities

• Oversee the end-to-end delivery of AMS for large-scale projects, ensuring adherence to SLAs and KPIs.
• Act as the primary point of contact for the account/client, fostering and maintaining strong relationships with key stakeholders.
• Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.
• Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.
• Monitor service team's works and evaluate customer feedback to develop quality improvement processes.
• Manage client expectations, handle escalations, and address issues and requirements.

Skills

Interpersonal skills

Leadership

Communication

Problem solving

Analytical skills

Client facing

Job description

Oversee the end-to-end delivery of Application Management Services (AMS) for large-scale projects, ensuring adherence to SLAs and KPIs.

Act as the primary point of contact for the account/ client, fostering and maintaining strong relationships with key stakeholders.

Develop, implement, and refine AMS processes and workflows to improve efficiency and service quality.

Responsible for leading onshore and offshore IT professionals in delivering application and infrastructure support services to clients.

Monitor service team's works and evaluate customer feedback to develop quality improvement processes.

Manage client expectations, handle escalations, and address issues and requirements.

Qualifications

Come JOIN US if you have:

8+ years of IT management experience in the consulting industry

Excellent interpersonal skills; proven ability to collaborate effectively with both onshore and offshore teams.

Demonstrated leadership capabilities, with strong skills in collaboration, communication, and decision-making.

Solid track record in managing IT operations and service delivery.

Extensive resource management experience, including performance management, workload distribution, team development, and knowledge management.

Strong problem-solving and analytical skills.

Effective client-facing abilities with strong verbal and written communication skills.

#LI-GM

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.