Derivatives Clearing Client Service Group, Associate

PowerToFly; Hong Kong; On-site; HKD 400,000 - 700,000; Full time

Job summary

Morgan Stanley in Hong Kong seeks an Operations Associate to deliver exceptional client service and manage relationships across Listed Derivatives and OTC Clearing. This role focuses on risk management, client experience, and operational excellence within Client Service & Relationship Management.

The position requires experience in derivatives operations, strong communication skills, and the ability to drive process improvements in a high-volume environment.

Qualifications

• Experience in client service and relationship management in financial services.
• Understanding of derivatives markets and client workflows.
• Familiarity with risk controls, settlement and post-trade processes.
• Knowledge of HKEX rules and market practices is desirable.

Responsibilities

• Serve as the primary point of contact for daily client queries and resolutions.
• Manage operational risk related to margins, expiries, and client activity.
• Monitor client clearing activity to ensure accurate settlements and margins.
• Investigate trade breaks and operational discrepancies across listed derivatives.
• Conduct client service reviews and deliver metrics and trend analysis.
• Support client training and live demonstrations of client-facing tools.

Skills

Client service

Relationship management

Operational risk management

Communication

Derivatives knowledge

HKEX rules knowledge

Multitasking

Mandarin/Cantonese

Process improvement

Analytical thinking

Job description

We’re seeking someone to join our team as an Operations Associate to deliver exceptional client service and relationship management across Listed Derivatives and OTC Clearing, acting as a key escalation point while driving operational excellence, risk management and client experience enhancements.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo.

This is a Client Services & Relationship Management position at Associate level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Serve as the primary point of contact for daily client queries, providing timely resolutions and navigating the organization on behalf of clients
• Manage operational risk associated with margins, expiries, market events and client account activity
• Monitor client clearing activity to ensure settlement figures are accurate and accounts remain appropriately margined
• Investigate and resolve trade breaks, cash exceptions and operational discrepancies across Listed Derivatives and OTC Cleared Swaps
• Conduct client service reviews, prepare call reports and deliver client metrics and trend analysis
• Provide clients with clearing solutions, operational training and live demonstrations of client-facing tools
• Educate and influence clients on best practices, operational workflows and technology solutions
• Partner with Operations, Prime Brokerage, Sales and Technology teams to identify process inefficiencies and implement enhancements
• Support the calculation and adjustment of commissions, fees and P&L-related figures for clients
• Contribute to the development, testing and rollout of new client technology solutions while maintaining a strong focus on risk and control

What you'll bring to the role:

• Comprehensive knowledge and understanding of functional area responsibilities and operational/compliance policies and procedures
• Ability to operate independently across a range of client servicing and relationship management activities
• Culture carrier across Operations, embracing the Firm’s core values
• Experience in Futures & Options, Derivatives Clearing or broader derivatives operations and client service environments
• Knowledge of Listed Derivatives and OTC derivatives markets, including clearing and post-trade processes
• Understanding of Hong Kong Exchange (HKEX) rules, regulations and market practices
• Ability to manage multiple priorities and perform effectively in a high-volume, deadline-driven environment
• Strong communication and relationship management skills with internal and external stakeholders
• Experience identifying process improvement opportunities and implementing operational enhancements
• Ability to analyze client activity, operational metrics and trends to support strategic decision-making
• Fluency in Mandarin and/or Cantonese preferred
• Demonstrated commitment to control, risk management and operational excellence
• At least 4 years' relevant experience would generally be expected to find the skills required for this role.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.