Client Onboarding Associate

Morgan Stanley; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

Morgan Stanley in Hong Kong seeks a Client Onboarding Associate to support onboarding, KYC reviews and client data management for APAC Investment Banking and Global Capital Markets.

In Operations, you will work with Compliance, Business Units and onboarding teams to deliver accurate data, meet regulatory standards, and drive process improvements while maintaining high quality and timeliness.

Qualifications

• Detailed investigative research and analysis of client information.
• Experience in AML, KYC, customer due diligence and regulatory controls.
• Understanding of global KYC, CIP and regulatory requirements across jurisdictions.
• Strong written and verbal communication in English.

Responsibilities

• Perform client due diligence reviews for onboarding and refresh activities.
• Review and validate KYC documentation to ensure regulatory compliance.
• Maintain and update firm systems with client information and outcomes.
• Collaborate with Business Units, Compliance and Operations throughout onboarding lifecycle.
• Respond to inquiries from internal stakeholders in a timely manner.
• Support process improvements, technology enhancements and efficiency.
• Perform quality assurance and four-eyes checks and root-cause analysis.

Skills

Detailed research

AML/KYC knowledge

Communication skills

Education

Bachelor's degree or equivalent

Job description

We're seeking someone to join our team as a Client Onboarding Associate to support the onboarding, regulatory due diligence, and client data management processes for Investment Banking and Global Capital Markets businesses across the Asia Pacific region.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo. This is a Client Onboarding Associate, P2, Core Services position within Core Services, which is responsible for performing and managing product-agnostic and centralized operational services across several businesses and products. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and communities in more than 40 countries around the world.

What You'll Do In The Role

• Perform client due diligence reviews in support of new client onboarding and periodic refresh activities in accordance with applicable regulatory requirements and Firm policies.
• Review and validate KYC documentation and client information to ensure compliance with global regulatory standards and eligibility requirements.
• Maintain and update Firm systems and databases with client information, documentation and review outcomes.
• Partner with Business Units, Compliance, Operations and onboarding teams throughout the lifecycle of client onboarding and review activities.
• Respond to inquiries and ad hoc requests from internal stakeholders in a timely and professional manner.
• Prioritize and manage multiple workstreams, including high-volume periods, escalations and project-related deliverables.
• Support process improvement initiatives, technology enhancements and operational efficiency efforts.
• Perform quality assurance and control activities, including four-eye checks, error analysis and root cause identification.
• Assist with internal audits, testing activities and external reviews through process walkthroughs and preparation of supporting documentation.
• Deliver work with a high degree of accuracy, quality and timeliness while meeting established productivity expectations.

What You'll Bring To The Role

• Ability to perform detailed investigative research and analyze client information with strong attention to detail.
• Experience in AML, KYC, customer due diligence, regulatory compliance processes and associated operational controls.
• Understanding of global KYC, CIP and regulatory requirements across jurisdictions including Hong Kong, the United States, the United Kingdom, Singapore and Australia.
• Ability to build effective working relationships with Business Units, Compliance teams and global stakeholders across multiple regions.
• Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills in English with the ability to communicate clearly and effectively.
• Ability to identify operational risks, troubleshoot issues and implement appropriate resolutions.
• Commitment to teamwork, collaboration, accountability, responsiveness and ownership.
• Ability to quickly learn and apply policies, procedures, systems, controls and regulatory requirements.
• Bachelor's degree or equivalent required.
• At least 2 years' relevant experience would generally be expected to find the skills required for this role.

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that’s differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.