Deputy Executive Manager, Business Operation Improvement

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

The Hong Kong Jockey Club in Hong Kong is seeking a Senior Programme Manager to drive strategic planning, governance, and performance management for a major regional initiative. You will lead the development of business plans, KPI frameworks, and forecasting across multiple workstreams to align with objectives and ensure timely delivery.

The role emphasizes stakeholder engagement, data analysis, and continuous improvement, including leveraging digital solutions and AI to optimise implementation.

Qualifications

• Bachelor’s degree or above in Business Administration, Management, Finance, or related discipline.
• 12+ years of relevant experience in strategic planning, business transformation, programme management, corporate strategy, consulting, or related fields.
• Proven experience in business planning, performance management, and large-scale transformation or implementation programmes.
• Strong analytical and problem-solving capabilities with the ability to translate complex information into actionable business insights.
• Excellent stakeholder management skills with experience working across multiple functions and influencing senior stakeholders.
• Strong project and programme management skills, with the ability to coordinate multiple priorities and workstreams simultaneously.
• Strong data analysis, KPI development, and performance management experience.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of HKJC operations and the Greater Bay Area business environment would be an advantage.

Responsibilities

• Supporting the development of business plans, operating targets, performance scorecards, and KPI frameworks to ensure alignment with strategic objectives.
• Analysing business performance and preparing management insights and recommendations to facilitate informed decision-making and continuous improvement.
• Supporting programme governance processes, including reporting, risk and issue management, change control, implementation tracking, and project documentation.
• Consolidating progress updates, milestone tracking, and management reports across multiple workstreams to support effective programme oversight.
• Maintaining KPI dashboards, business performance reporting, and forecasting frameworks to monitor achievement of key business objectives.
• Coordinating integrated implementation plans, tracking dependencies, risks, and deliverables across cross-functional teams.
• Supporting operational readiness activities and stakeholder engagement to ensure successful implementation of key business milestones.
• Monitoring implementation progress, resource utilisation, and overall workstream performance, identifying and escalating issues where appropriate.
• Driving continuous improvement initiatives through the application of project management best practices, digital solutions, and emerging technologies including AI.
• Coordinating customer validation activities, commercial assessments, demand forecasting, pricing reviews, and business case development to validate business assumptions and customer propositions.

Skills

Strategic planning

Programme management

Performance management

Data analysis

Stakeholder management

Change management

Cross-functional coordination

Digital transformation

Education

Bachelor’s degree in Business Administration or related field

Job description

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Special Projects Department leads the Club’s integrated Greater China development strategy, consolidating cross-functional workstreams to build a cohesive, sustainable business model that supports the Club’s long-term growth and strategic ambitions in the region.

The Job

You will play a key role in supporting business planning, programme governance, operational readiness, and performance management for this large-scale strategic initiative.

Your responsibilities will include:

• Supporting the development of business plans, operating targets, performance scorecards, and KPI frameworks to ensure alignment with strategic objectives.
• Analysing business performance and preparing management insights and recommendations to facilitate informed decision-making and continuous improvement.
• Supporting programme governance processes, including reporting, risk and issue management, change control, implementation tracking, and project documentation.
• Consolidating progress updates, milestone tracking, and management reports across multiple workstreams to support effective programme oversight.
• Maintaining KPI dashboards, business performance reporting, and forecasting frameworks to monitor achievement of key business objectives.
• Coordinating integrated implementation plans, tracking dependencies, risks, and deliverables across cross-functional teams.
• Supporting operational readiness activities and stakeholder engagement to ensure successful implementation of key business milestones.
• Monitoring implementation progress, resource utilisation, and overall workstream performance, identifying and escalating issues where appropriate.
• Driving continuous improvement initiatives through the application of project management best practices, digital solutions, and emerging technologies including AI.
• Coordinating customer validation activities, commercial assessments, demand forecasting, pricing reviews, and business case development to validate business assumptions and customer propositions.

About You

You should possess

• A bachelor's degree or above in Business Administration, Management, Finance, or a related discipline.
• A minimum of 12 years' relevant experience in strategic planning, business transformation, programme management, corporate strategy, consulting, or related fields.
• Proven experience in business planning, performance management, and large-scale transformation or implementation programmes.
• Strong analytical and problem-solving capabilities with the ability to translate complex information into actionable business insights.
• Excellent stakeholder management skills with experience working across multiple functions and influencing senior stakeholders.
• Strong project and programme management skills, with the ability to coordinate multiple priorities and workstreams simultaneously.
• Strong data analysis, KPI development, and performance management experience.
• Excellent communication, presentation, and interpersonal skills.
• Knowledge of HKJC operations and the Greater Bay Area business environment would be an advantage.

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail].

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.