Data Center Engineering Operation Engineer, DCEO

Amazon; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Amazon is seeking a Data Center Facilities Engineer to own and supervise Colocation operations for AWS datacenters. You will coordinate with providers, manage critical electrical and power systems, and ensure safety, cost, and availability goals are met. The role requires 3+ years in facility management and fluency in English and Chinese, with on-site work in Hong Kong.

Qualifications

• Diploma or undergraduate degree in an engineering-related discipline.
• Minimum 3 years of facility management experience in critical facilities (data centers, factories, substations, etc.).
• Knowledge of electrical systems including UPS, generators, switchgear and related infrastructure.
• Strong verbal and written communication in English and Chinese.

Responsibilities

• Serve as the primary interface with Colocation provider teams to address day-to-day operational requirements within the Availability Zone.
• Supervise on-site Colocation providers and contractors to ensure work complies with practices, procedures and local laws.
• Manage Colocation suppliers for routine maintenance and emergency services on critical systems (switchgear, UPS, power distribution, chillers, etc.).
• Generate change management and incident tickets for data center facilities.
• Lead on-call responses for emergencies and refine Emergency Operations Procedures.

Skills

Facility management

Electrical systems knowledge

English & Chinese communication

Safety & compliance

Problem solving

Education

Engineering degree or diploma

Electrical/Mechanical engineering focus

Tools

Data center operations tools

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Engineering Operations (DCEO) Team is the backbone of AWS, supporting the rapid growth of AWS business and customers 24x7. We commit to maintain the critical facility infrastructure of AWS and ensure the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency and cost. The DCEO Team is seeking individuals who are motivated, self-starters, eager to learn, passionate and committed to join us. As part of the Infrastructure Operations Team, you will have the chance to work on the most advanced technologies in a dynamic environment. If you enjoy working in a strong, close-knit and diverse team, Infrastructure Operations Team is the place to be!

Key job responsibilities

• Serve as the primary business interface with the Colocation provider’s technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ);
• Supervise the on-site Colocation providers and respective contractors, to ensure all works performed is complied with established practices, procedures & local legislation;
• Manage Colocation suppliers to conduct routine maintenance, and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.;
• Generate change management requests & incident management tickets for Data Center facility;
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incident, such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures to effectively handle these situations;
• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues;
• Establish comprehensive English documentation to business & facility operations in partnership with the Colocation provider;
• Constantly explore and recommend improvements to enhance the data center safety, security and availability;
• Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
• Take charge of the installation of the racks and conduct the rack space, power/cooling assessment;
• Lead new build and expansion projects to improve the operations efficiency, including the design, implementation, and commissioning phases;
• Assist in internal recruitment including conducting interviews and assisting with onboarding.

A day in the life

Also expected from the DCEO is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The DCEO will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities.

• Providing timely escalation for all facilities-related issues within the data center
• First-line troubleshooting and reporting of facility and high-criticality events within a service level agreement (SLA)
• Providing assistance to junior and peers
• Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation
• Utilization of administrative tools for change management, ticketing, and asset management.
• Supporting project/stakeholder team and vendor activities
• Overseeing of all Commissioning activities
• Completion of assigned project tasks and managing associated reporting metrics
• Engagement of other supporting teams for issue resolution
• Ensuring compliance of AWS Data Center safety and security protocols
• Involve in day-to-day data center facility operations work including facility change management
• Involve in vendor management and technical consultation work
• Review emergency and standard operating procedures
• Participate in facility event analysis
• Participate in emergency drills and emergency facility event response
• Participate in local and global facility operations-related projects
• Participate in multiple cross-team trainings
• Be provided an opportunity to drive operational excellence and better customer experience.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Holder of a diploma, an undergraduate degree or above in any engineering-related discipline;
• Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as datacenters, operation factories, substations, hospitals, etc.;
• Knowledge of electrical systems in critical Data Center operations that include but are not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems or SCADA systems
• Good verbal and written communication skills (English and Chinese);

Preferred Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience with operation and maintenance of data centers, or Mission Critical facility management experience for a large enterprise or large Colocation provider;
• Good work attitude and eagerness to learn, with deep attention to details and accuracy; also possess strong problem-solving skills and strong ability to work independently and take initiative, while also being a collaborative team player who can work effectively with others;

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.