Customer Service-Finloop

Finloop Finance Technology Services Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Finloop Finance Technology Services Limited in Hong Kong is seeking a junior Client Onboarding analyst to support institutional account opening and KYC/CDD compliance. You will review documents, liaise with clients and internal teams to ensure timely and accurate records.

Responsibilities include handling inquiries, maintaining procedures with regulatory requirements, and performing periodic reviews. A degree in Business or Finance and 1+ year experience are preferred; fluency in English and

Qualifications

• Degree holder in Business, Finance or related fields.
• At least 1+ years working experience in Client Onboarding and CDD/KYC/AML in investment/securities.
• SFC Type 1 license holder or pass of relevant papers.
• Excellent client service mindset and interpersonal communication skill.
• Proficient in MS Office applications (Word, Excel, PowerPoint) and Chinese word processing.
• Fluency in written and spoken English and Chinese, Putonghua suitable.

Responsibilities

• Perform institutional account opening and document checking according to internal guidelines and ensure full compliance under rules and regulations.
• Handle and follow up institutional clients' enquiries; liaise with external parties and internal staff based on client feedback.
• Ensure timely, complete and accurate documentation review for all client account opening records (individuals and corporates).
• Work closely with front and back office teams to establish and enforce service procedures, policies and standards.
• Handle clients' inquiries and complaints.
• Conduct periodic review of existing client information.
• Design and implement operational procedures complied with internal guidelines and regulatory requirements.
• Handle ad-hoc tasks as required.

Skills

Interpersonal communication

Customer service mindset

MS Office

Bilingual English/Chinese

Education

Bachelor's degree in Business or Finance

Tools

MS Office

Chinese word processing

Job description

Finloop Finance Technology Services Limited View all jobs

This role involves performing institutional account opening and document checking according to internal guidelines while ensuring full compliance with rules and regulations. You will handle and follow up on institutional clients' enquiries, liaising with external parties and internal staff based on client feedback. The position requires ensuring timely, complete and accurate documentation review for all client account opening records, including both individuals and corporates.

Key responsibilities

Perform institutional account opening and document checking according to internal guidelines and ensure full compliance under rules and regulations

Handle and follow up institutional clients' enquiries, liaise with external parties and internal staff based on feedbacks gathered from clients

Ensure timely, complete and accurate documentation review for all client account opening records (including both individuals and corporates)

Work closely with front and back office teams to establish and enforce service procedures, policies and standards

Handle clients' inquiries and complaints

Conduct periodic review of existing client information

Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements

Handle ad-hoc tasks as required

About you

Degree holder in Business, Finance or other related disciplines

At least 1+ years working experience in Client Onboarding and CDD / KYC / AML in investment and securities business

SFC type 1 license holder / pass of relevant papers

Excellent client service mindset and interpersonal communication skill

Proficient in MS Office applications (e.g. Word, Excel, PowerPoint) and Chinese word processing

Good command of written and spoken English and Chinese, fluency in Putonghua