Customer Service Coordinator

DCL Communication Ltd; Hong Kong; Presencial; HKD 156.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Five-day Work Week

Medical Insurance

Dental Insurance

Bank Holiday

Promotion

On-the-job training

Marriage Leave

Year end bonus

Descripción de la vacante

DCL Communication Ltd in Hong Kong seeks an entry-level Customer Service Officer to manage quotations and renewal processes, enter data in the CRM system, and coordinate with internal teams for smooth service delivery. This on-site role is based in Kwun Tong and offers on-the-job training.

Candidates with an associate degree or diploma are welcome; Mandarin is required with English as an advantage. Benefits include medical and dental insurance, bank holidays, and performance bonuses.

Formación

• Fresh graduates with an associate degree or diploma will be considered.
• Strong organizational skills and attention to detail are required.
• Proficiency in Mandarin; English an advantage.

Responsabilidades

• Handle repeat quotations, renewal contracts, and SLAs as needed by the customer service team.
• Input data and follow up cases in the CRM system.
• Follow up contract renewal arrangements via phone.
• Coordinate with engineering, sales, and logistics to ensure seamless service or order execution.

Conocimientos

Microsoft Word

Microsoft Excel

Educación

Associate degree / Diploma

Descripción del empleo

Core Responsibilities

• Handle repeat quotation, renewal contract, Service Level Agreement from time to time in customer service team


• Data input and follow up cases at CRM system


• Follow up the contract renewal arrangement via phone


• Coordinate with internal parties including engineering, sales, and logistics to ensure seamless service or order execution

Qualifications & Requirement

• Experience or fresh graduates of associate degree, diploma holder will also be considered


• Good organization skills, attention to detail, and proactive


• Good command of written and spoken Mandarin, English is an advantage


• Microsoft Word, Excel

員工福利 Benefits

• 五天工作 5-Day Work


• 醫療津貼 Medical Insurance


• 牙科保險/福利 Dental Insurance


• 銀行假期 Bank Holiday


• 晉升機會 Promotion


• 在職培訓 On-the-job training


• 有薪婚假 Marriage Leave


• 年終花紅 Year end bonus

薪金 Salary

• $14,000 - $18,000 月薪 / Monthly li >

行業 Industry

• 資訊科技 Information Technology

工作種類 Job Category

• 客戶服務 (客戶服務) Customer Service (Customer Service)


• 銷售 (其他) Sales (Others)


• 行政 / 秘書 (其他) Administration / Secretary (Others)


• 應屆畢業生 (應屆畢業生 / 管理培訓) Fresh Graduate (Fresh Graduate)


• 款待 / 酒店 (客戶服務) Hospitality / Hotel (Customer Service)

工作地點 Location

• 觀塘 Kwun Tong