CUSTOMER SERVICE ASST (16K-18K) – human resources recruiting services

JPC Texson Limited; Hong Kong; On-site; HKD 179,000 - 201,000; Full time

Benefits offered by this job

5-day work week

Annual leave 12 days

North Point location near MTR

Job summary

JPC Texson Limited in Hong Kong is seeking a Customer Service Assistant to support job seekers throughout recruitment. You will be the main point of contact, explain job details, coordinate interview logistics, and provide updates on applications.

Ideal candidate has at least 1 year in office settings, fluent in English, Cantonese and Mandarin, and proficient with Word and Excel. 5-day work week, North Point location near MTR, salary 16K-18K monthly.

Qualifications

• 1+ years of work experience in an office environment.
• Experience in customer service, sales support, recruitment or administrative work is highly preferred.
• Proficient in Microsoft Word and Excel.
• Proficient in English, Cantonese and Mandarin.

Responsibilities

• Contact job seekers to introduce suitable job opportunities and explain job details.
• Provide clear information on job duties, requirements, salary range, company background and interview arrangements.
• Answer candidate enquiries in a professional, friendly and helpful manner.
• Review candidates’ resumes and contact them to confirm or collect missing information.
• Update and maintain candidate records and CVs in the system.
• Arrange interviews, including sending invitations, meeting links and reminders.
• Conduct or co-conduct initial interviews with candidates to understand their background, job preferences and availability.
• Coordinate interview schedules between candidates and recruitment consultants.
• Follow up with candidates after interviews and provide updates on their application status.
• Conduct reference checks with candidates’ previous employers using standard templates.
• Record reference check findings clearly and professionally for consultants’ review.
• Provide general administrative support, including data entry, filing, documentation and other daily tasks.
• Perform other duties as assigned.

Skills

Customer service experience

Recruitment experience

Office environment

Education

Tertiary education or above

Tools

Microsoft Word

Microsoft Excel

Job description

CUSTOMER SERVICE ASST (16K-18K) – human resources recruiting services

We are a Hong Kong-based recruitment and headhunting firm. We provide professional recruitment and talent search services to corporate clients across a wide range of industries.

Our clients include local and multinational companies in sectors such as manufacturing, engineering, electronics, fashion, logistics, consumer products, retail, finance, legal and professional services. We help them identify, assess and place quality talent for permanent, contract and senior-level positions.

We also work closely with job seekers to understand their career goals, qualifications and experience, and introduce them to suitable job opportunities. Our team provides professional advice, market insights and recruitment support throughout the hiring process.

You will join a small, collaborative team where your ideas are heard, your contributions are visible, and you can build a solid foundation for a long-term career in customer service, human resources or office administration.

ROLE MISSION

To provide professional and helpful service to job seekers, supporting them throughout the recruitment process.

You will be the main point of contact for candidates, providing clear job information, interview arrangements, follow-up updates and general assistance.

ROLE SUMMARY

This is a customer service and administrative support role within a recruitment services team.

You will contact job seekers to introduce suitable job opportunities, explain job details, arrange interviews and provide updates throughout the recruitment process.

You will also review resumes, update candidate records, conduct initial interviews and carry out reference checks. This role is suitable for a friendly, detail-oriented and people-oriented candidate who enjoys helping others.

KEY RESPONSIBILITIES

Contact job seekers to introduce suitable job opportunities and explain job details.

Provide clear information on job duties, requirements, salary range, company background and interview arrangements.

Answer candidate enquiries in a professional, friendly and helpful manner.

Review candidates’ resumes and contact them to confirm or collect missing information.

Update and maintain candidate records and CVs in the system.

Arrange interviews, including sending invitations, meeting links and reminders.

Conduct or co-conduct initial interviews with candidates to understand their background, job preferences and availability.

Coordinate interview schedules between candidates and recruitment consultants.

Follow up with candidates after interviews and provide updates on their application status.

Conduct reference checks with candidates’ previous employers using standard templates.

Record reference check findings clearly and professionally for consultants’ review.

Provide general administrative support, including data entry, filing, documentation and other daily tasks.

Perform other duties as assigned.

IDEAL CANDIDATE

Tertiary education or above in any discipline.

1+ years of work experience in an office environment.

Experience in customer service, sales support, recruitment or administrative work is highly preferred.

Proficient in Microsoft Word and Excel.

Proficient in English, Cantonese and Mandarin.

Friendly, patient, people-oriented and enjoy helping job seekers.

Good communication and coordination skills.

Comfortable working in a small, fast-paced office with a strong team spirit.

Interested in developing a long-term career in customer service, human resources or office administration.

TERMS & BENEFITS

5-day work week: Monday to Friday, 9:30 a.m. to 6:30 p.m.

Annual leave: 12 days in the first year; 12 days plus 6 additional days in the second year.

Work location: North Point, close to MTR.