Customer Engagement Lead - Bilingual Communications & CX

AXA Hong Kong and Macau; Hong Kong; Sur place; HKD 350 000 - 520 000; Plein temps

Résumé du poste

AXA Hong Kong and Macau is seeking a Senior Officer, Customer Communications & Engagement (Marketing) to lead proactive communications and engagement initiatives across English and Chinese audiences.

You will design communications calendars, support events, review materials for clarity, and collaborate with multiple teams to strengthen customer experience and cross-selling efforts in a dynamic financial services environment.

Qualifications

• 3-5 years of relevant working experience.
• University graduate in Language, Business, Marketing or related subjects.
• Excellent writing and speaking skills in both English and Chinese.
• Prior working experience in Customer Experience, Marketing, Communication, Experience Design, Service Design, Operational Excellence in financial services or consulting firms.
• Previous exposure to / knowledge of insurance industry will be an asset.
• Strong interpersonal and people management skills - ability to facilitate working together across teams.
• Strong analytical mind with focus on attention to detail. Experience with data analytics tools a plus.
• Proven ability to create clear, engaging, and professional presentation.
• Hands on experience in using AI tools and applications.

Responsabilités

• Create, design, edit and deliver proactive communications
• Manage proactive communication calendar to maximise on customer engagement and experience
• Support and coordinate proactive communication to drive cross-selling and customer loyalty
• Support and coordinate customer engagement events and initiatives, including planning, execution, and post-event analysis to foster stronger customer relationships
• Support and coordinate culture change initiatives to improve the overall customer experience and customer-first mindset
• Review customer communications materials developed by other business units from language, format and structures perspective to ensure they are easy to understand, simple, clear and personalised
• Coordinate with other teams for any ad hoc projects / tasks

Connaissances

English & Chinese communication

Interpersonal skills

Analytical mindset

AI tools experience

Presentation skills

Formation

Bachelor's degree in Language, Business, Marketing or related subjects

Description du poste

AXA Hong Kong and Macau is seeking a Senior Officer, Customer Communications & Engagement (Marketing) to lead proactive communications and engagement initiatives across English and Chinese audiences.

You will design communications calendars, support events, review materials for clarity, and collaborate with multiple teams to strengthen customer experience and cross-selling efforts in a dynamic financial services environment.