Customer Analytics & Value Management (Welcome Fresh Graduate)

AIA International Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

AIA Hong Kong & Macau is seeking a fresh graduate for a Customer Analytics & Value Management role. You will help consolidate client data, build holistic profiles, and translate insights into actionable outreach strategies.

The position emphasizes analytical thinking and strong communication to engage stakeholders across teams. As part of the team, you will refine client segmentation, generate insights, and support strategic recommendations.

Qualifications

• Bachelor's degree in Business, Economics, Finance or related disciplines.
• Strong analytical and problem-solving capabilities.
• Thorough attention to detail and services.
• Ability to interpret complex information and deliver clear, actionable insights.
• Excellent interpersonal and communication skills.

Responsibilities

• Data consolidation and management to build holistic client profiles.
• Client segmentation and insight generation from multiple data sources.
• Provide strategic, personalized allocation recommendations.
• Collaborate with cross-functional teams to embed insights into business planning.
• Conduct external market research to enrich client understanding and trends.

Skills

Analytical thinking

Problem solving

Communication skills

Team player

Education

Bachelor's degree

Job description

Customer Analytics & Value Management (Welcome Fresh Graduate)

At AIA, we are launching an inspiring initiative committed to building a healthier and more sustainable future for everyone.

As a century-old innovator, we're transforming into a more agile, connected organization—empowering people to live healthier, longer, better lives.

We welcome passionate talents from all backgrounds to join us in the financial industry, driving positive change and impacting millions of lives.

If you believe in developing a better tomorrow, read on.

About the Role

We strive to explore new approaches that enhance people’s livelihoods, as well as our communities and the environment, aligning with our ambition to help one billion people lead healthier, longer and better lives by 2030.

As a key member of our team, you will play an integral part in advancing this meaningful initiative.

You will leverage client profiles and translate valuable insights into tailored outreach initiatives. We are looking for strategic thinkers, who can convert information into actionable business approaches.

Data Consolidation & Management: Integrate internal client records and relevant research to build a holistic profile of client behaviors and preferences. Adopt best practices in data governance and analysis to ensure information accuracy and completeness.

Client Segmentation & Insight Generation: Develop and refine client grouping frameworks to better understand and engage key client segments. Analise multiple information sources to identify in-depth needs, motivations and emerging trends among clients.

Strategic Recommendation: Provide practical personalized allocation suggestions for prospective client groups based on analyses insights.

Cross-team Collaboration: Work closely with cross-functional teams including client engagement, business development and sales units, to ensure insights are fully integrated into overall business planning.

Market Research: Conduct and oversee external market research projects to enrich client understanding. Keep abreast of the latest market and economic trends, and incorporate such observations into personalized allocation proposals.

Bachelor’s degree in Business, Economics, Finance or related disciplines.

Strong analytical and problem-solving capabilities.

Thorough attention to detail and services.

Ability to interpret complex information and deliver clear, actionable insights.

Excellent interpersonal and communication skills.

Team player able to collaborate efficiently in a fast-paced working environment.

Additional Note

If your role involves regulated professional activities, you shall obtain the required professional qualifications accordingly.

Build your career with us, as we support individuals and communities to live healthier, longer and better lives.

AIA Hong Kong & Macau has always recognized the importance of engaging in people’s lives. We uphold our brand promise of being a real life company to make a positive difference by helping people live longer, healthier, and better lives. We have gained insights from serving our customers over many generations. From product design, front line and support services to talent nurturing, these customer insights have helped us uphold the highest standard across all aspects of our business. AIA’s financial planners serve our customers with utmost sincerity and help them to turn their intangible feeling of love into something real, by protecting their loved ones with an insurance policy

AIA Hong Kong & Macau has always recognized the importance of engaging in people’s lives. We uphold our brand promise of being a real life company to make a positive difference by helping people live longer, healthier, and better lives. We have gained insights from serving our customers over many generations. From product design, front line and support services to talent nurturing, these customer insights have helped us uphold the highest standard across all aspects of our business. AIA’s financial planners serve our customers with utmost sincerity and help them to turn their intangible feeling of love into something real, by protecting their loved ones with an insurance policy