Contract Systems Analyst (Bid Ref 61143-1)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 446,000 - 670,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited is seeking a Contract Systems Analyst to support a HYAB IT upgrade project. You will handle Windows OS upgrades, EDR implementation, and related IT services for ~400 staff in Tamar and remote offices.

The role requires strong configuration, testing, and documentation duties. Responsibilities include coordinating with stakeholders, procurement support, and post‑deployment checks to ensure security compliance and operational continuity.

Qualifications

• Bachelor's or higher diploma in Computer Science, IT or equivalent required.
• Experience with OS upgrades and IT security solutions (EDR) is highly desirable.
• Strong English and Chinese language skills, both written and spoken.
• Good coordination, procurement, and helpdesk capabilities are essential.

Responsibilities

• Assist upgrade of Windows 11 for HYAB users, including deployment docs and records.
• Support EDR implementation: requirements, testing, deployment, and post-implementation checks.
• Coordinate with Project Manager, vendors, and users for timely deployment and issue resolution.
• Draft and maintain system documentation, work plans, and IT equipment setup for HYAB office.
• Provide general PC support and IT helpdesk assistance.

Skills

Analytical thinking

Problem solving

English proficiency

Chinese proficiency

Coordination skills

Helpdesk experience

Procurement experience

Education

Bachelor's/Higher Diploma in CS/IT

Tools

Windows OS

Windows Server

EDR solutions

LAN/Network tooling

Job description

Job Title/ Category

Contract Systems Analyst (Bid Ref 61143-1)

Number Of Vacancy 1

Relevant Field Others

Nature Contract

Deadline 02 Sep 2026

Contract Period 14 Sep 2026 to 31 Jan 2027 (4 months)

Payroll under InfoTech

Employer Business Government T26 Contract

Location Base Tamar / Wong Chuk Hang

Work in Guangdong Province N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature (T26) The CSA will assist on the upgrade of Windows Operating Systems and implementation of the Endpoint Detection and Response (EDR) solution for the HYAB. The role will provide technical analysis, implementation support, coordination, testing, documentation, and post-deployment assistance to enhance cybersecurity, ensure compliance with IT security requirements, and maintain operational continuity.

Duties

Serve a contract assignment under InfoTech's headcount, full-time second to serve the HYAB;

A. Windows Operating System Upgrade

• To support the planning, testing, deployment, troubleshooting, and post-migration verification of Windows 11 for HYAB users, including the preparation of deployment records and technical documentation.
• To conduct an inventory and assessment of existing computer hardware, software, operating systems, applications, and security configurations for approximately 400 staff stationed at Tamar and remote office(s).
• To assist in preparing and maintaining technical implementation plans, deployment schedules, test plans, migration procedures, rollback arrangements, and related project documentation.

B. EDR Implementation

• To assist in evaluating technical specifications, preparing technical requirements, conducting product or solution comparisons, and supporting procurement and vendor assessment for the EDR implementation in accordance with established government guidelines and procedures.
• To assist in analysing technical requirements, assessing hardware, software, applications, network connectivity, and endpoint readiness for the EDR implementation
• To assist in the configuration, pilot implementation, user acceptance testing, phased deployment, monitoring, and compliance checking of EDR solutions for desktop computers, mobile devices, and servers.
• To coordinate with the Project Manager, internal users, vendors, and service providers on the deployment of EDR solutions for desktop computers, mobile devices, and related IT equipment with target completion within 2027.
• To troubleshoot EDR installation and connectivity issues, endpoint security alerts, policy or configuration problems, and other related technical issues.
• To support on post-implementation support, including application compatibility and system performance checks.
• To identify and follow up on technical risks, issues, dependencies, and operational impacts, and to provide technical advice, progress updates, and recommendations.
• To monitor EDR deployment status, endpoint health, security alerts, policy compliance, installation failures, and remediation progress.

C. General Responsibilities

• To draft and maintain system documentation and work plans.
• To assist in IT equipment setup, administration, and ongoing maintenance for HYAB office.
• To communicate IT matters with stakeholders across divisions as needed.
• To provide general PC support and IT helpdesk assistance.
• To perform additional duties assigned by supervisors.

Yrs of Total Post-Quali Exp 10.0

Yrs of Relevant Exp 4.0

Requirements

• Experience in working on operating system upgrade projects and/or IT security solution implementation (e.g. EDR) is highly desirable.
• Experience in office IT setup, LAN/network implementation, mobile devices, and enterprise desktop and server environment management.
• Administration experience of Windows Server and Windows 10 client; migration experience to Windows 11 and Windows Server 2022 or later preferred.
• Hands‑on experience in hardware/software procurement of computer equipment.
• Hands‑on experience in IT helpdesk support.
• Strong analytical and problem‑solving abilities.
• Good command of written and spoken English and Chinese.

Technical Skills

• At least 4 years' experience in PC LAN Support (PLS);
• At least 4 years' experience in Windows 7/8/10 (W10);
• At least 4 years' experience in Windows Server 2008/2012 (W12);
• At least 2 years' experience in Wireless and Mobile (WLM);
• At least 2 years' experience in Anti-Virus Technology (AVT);
• At least 2 years' experience in Endpoint Security Solutions (ESS);
• 4 years' experience in Infrastructure (INF) is an advantage;
• 4 years' experience in IT Security (ITS) is an advantage;
• 4 years' experience in Network & System Management (NSM) is an advantage;
• 4 years' experience in Technical Architectural Support (TAS) is an advantage.

Non-technical Skills

• Good coordination skills is a must;
• At least 4 years' experience in work with the Government (GOV);
• At least 3 years' experience in IT service/outsourcing management (OUT);
• 3 years' experience in IT procurement (PRO) is an advantage;
• 3 years' experience in Government procurement/disposal procedures (GPD) is an advantage;
• 3 years' experience in helpdesk call handling (HDT) is an advantage.

- Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;

- At least 10 years' post-qualification experience in which at least 4 years' relevant experience in a similar post and in a comparable capacity.

Direct Line 2836 0363

Last Update 18 Aug 2026