Contract Engineer (C39986) - Windows Server, IIS, MS SQL, VMware ESXi, SAN

InfoTech Services ( HK ) Ltd. 資訊科技服務(香港)有限公司; Hong Kong; On-site; HKD 240,000 - 420,000; Full time

Job summary

InfoTech Services (Hong Kong) Limited seeks a Contract Engineer to support the department's IT systems, focusing on production and database support across Windows Server, IIS, MS SQL, VMware ESXi and SAN environments.

The successful candidate will work on a contract basis with on-call production support, hardware/software upgrades, and documentation in the ticketing system. Role requires strong analytical skills and ability to work in a fast-paced setting.

Qualifications

• Bachelor's degree or higher in computer science/IT or equivalent.
• Minimum 3 years' experience in Commvault Backup, Windows Server, IIS, MS SQL Server and VMware ESXi support.
• Willingness to work outside normal hours and provide 7x24 on-call support.
• Knowledge of Government Standards and Guidelines (S17, G3, SR).

Responsibilities

• Provide contract assignment under InfoTech's headcount, full-time to support the department.
• Install, maintain, and troubleshoot computer systems; handle incident recovery and hotline inquiries.
• Prepare statistics/returns and maintain system documentation.
• Manage procurement, inventory control, and asset maintenance.
• Record incidents, problems and resolutions in the ticketing system.
• Assist in policy/procedure development and system design studies.
• Perform any other duties assigned by supervisor.

Skills

Storage Area Network

System Implementation

Server Virtualisation

Windows Server 2008/2012

System Backup Operation

Microsoft IIS

Microsoft SQL Server

Networking

EGIS

IT audit

English proficiency

Education

Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent

Tools

Commvault Backup

Job description

Contract Engineer (C39986) - Windows Server, IIS, MS SQL, VMware ESXi, SAN

On-going system, technical and database support of computer systems in the department.

Duties:

• Serve a contract assignment under InfoTech's headcount, full-time second to serve the department;
• Responsible for production support activities such as, but not exhaustive:
• To provide system and database support for the existing computer systems including answer hotline enquiry, perform trouble shooting and recover the system when incidents occurred;
• To provide administrative support, preparation of statistics and returns;
• To arrange equipment or service procurement and equipment inventory control;
• To provide system and database support for existing computer systems;
• To assist in rectifying and resolving system and database problems when system incidents occurred;
• To provide maintenance support including implementation and upgrades of both hardware and software assets;
• To record all Incidents, problems and resolutions in ticketing system;
• To perform researches, develops and recommends policy guidelines and/or procedures;
• To prepare system documentation; and
• To perform any other work as assigned by the supervisor.

Requirements:

• The candidate is required to possess the necessary skills for provision of above mentioned job duties.
• The candidate must also have at least three years working experience in Commvault Backup, Windows Server, IIS, MS SQL Server and VMware ESXi support and with at least two years must be in similar post or in comparable capacity.
• The candidate is required to work outside normal office hours and provide 7 x 24 on-call production supports;
• The candidate may require to work at the department remote offices scattered over the territory such as control points
• The candidate is required to have clear understanding of Government Standards and Guidelines such as Baseline IT Security Policy (S17), IT Security Guidelines (G3) and Security Regulations (SR);
• The candidate is required to have knowledge and experience in systems analysis and design; and preferably with experience in feasibility/technical studies and team leading/supervision;
• Integrity record check for the candidate is required and the candidate shall be requested to sign a consent during the recruitment interview; and
• The candidate shall comply with all government-wide and the department departmental circulars for staff administration and code of conduct.
• The candidate shall have strong sense of analytical and problem-solving skills, the ability to work independently and effectively in a fast-paced environment.

Technical Skills:

• At least 3 years' experience in Storage Area Network;
• At least 3 years' experience in System Implementation and Maintenance/Support;
• At least 2 years' experience in Server Virtualisation Technology;
• At least 2 years' experience in Windows Server 2008/2012;
• At least 2 years' experience in System Backup Operation;
• At least 2 years' experience in Microsoft Internet Information Services;
• 2 years' experience in Microsoft SQL Server is an advantage;
• 2 years' experience in Networking is an advantage;
• 2 years' experience in EGIS is an advantage.

Non-technical Skills:

• At least 3 years' experience in IT audit;
• Good spoken English is a must;
• Good written English is a must.

Education:

• Bachelor's degree/Higher Diploma in Computer Science, IT or equivalent;
• At least 3 years' post-qualification experience in which at least 2 years' relevant experience in a similar post and in a comparable capacity.

Address: 18/F, Tower 2, Lippo Centre, 89 Queensway, Hong Kong.

About Us:

InfoTech Services (Hong Kong) Limited (‘InfoTech’) respects every job application. IT job seekers trust InfoTech and know that we are ready to help. We listen, speak the language and jargons, understand technical, pay level and career aspirations. InfoTech exists because of IT, InfoTech after all executes search and selection by human, aided with robust recruitment systems. InfoTech handles assignments with care, enthusiasm, diligence, ethics and professionalism.

InfoTech is well acquainted with development languages, scripts, frameworks, deployment, test tools, database, data analytics, AI, servers, virtualization, storage, networks, infrastructure and cybersecurity. InfoTech understands complex business logic and application flow, we know architectures and methodologies. InfoTech serves an extensive client base covering leading banks, financial institutions, government bureaux, departments, subvented organizations, Chinese and multinational corporations, academic and research institutes, vendors, systems integrators, etc.

InfoTech offers permanent placement, executive search and contract staff secondment services. InfoTech is one of the largest and longest established IT staff services and executive search companies in Hong Kong. Over our several decades' corporate history, it is believed that about a third of the IT working population in Hong Kong has been served by InfoTech, no matter as job seekers, placed candidates, contract staff or employers.

Innovation and Technology (I&T) talent is offering the right innovation and technology solutions for society, InfoTech endeavours to plan and provide the right career for I&T talents. Count on InfoTech, the best-in-class I&T career partner now.