Cloud Telephony Delivery Lead | Genesys Cloud

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 558,000 - 781,200; Full time

Benefits offered by this job

Competitive monthly salary

15 days of annual leave

Cutting-edge technology projects

Collaborative work environment

Job summary

A global insurance and financial services firm is looking for an experienced Project Delivery Manager in Hong Kong. This role focuses on leading the Cloud Telephony Programme from initiation to delivery and ensuring vendor performance and compliance. Candidates should have a minimum of 8 years in IT project delivery and solid expertise in cloud telephony solutions. The opportunity includes competitive salary, 15 days annual leave, and a collaborative work environment.

Qualifications

• Min. 8 years of experience in IT project delivery, with at least 5 years in cloud or contact center projects.
• Solid technical understanding of cloud telephony solutions.
• Experience managing test cycles and production readiness.

Responsibilities

• Lead the full project lifecycle for the Cloud Telephony Programme.
• Manage vendor performance, SLAs, and delivery commitments.
• Drive cross‑functional coordination to meet deliverables.

Skills

IT project delivery

Vendor management

Cloud telephony solutions

Project management

API integrations

Education

PMP/PRINCE2 or equivalent

Tools

Genesys Cloud

Amazon Connect

Cisco Webex Contact Center

Job description

A global insurance and financial services firm is looking for an experienced Project Delivery Manager in Hong Kong. This role focuses on leading the Cloud Telephony Programme from initiation to delivery and ensuring vendor performance and compliance. Candidates should have a minimum of 8 years in IT project delivery and solid expertise in cloud telephony solutions. The opportunity includes competitive salary, 15 days annual leave, and a collaborative work environment.