Client Success Manager (Luxury Sector)

Wisers Information Limited; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Benefits offered by this job

Career development

AI solution training

Collaborative work environment

Well-stocked pantry with games

Job summary

Wisers Information Limited in Hong Kong seeks a Client Success Manager to oversee the end-to-end client journey, support pre-sales, provide high-touch post-sales service, and manage renewals for luxury brands.

You will work with Sales to tailor proposals, upgrade services, and ensure long-term client satisfaction across Hong Kong and CN Region, embracing AI-driven insights.

Qualifications

• 5 years in a client-servicing, account management, or renewal support role.
• Experience in marketing/PR agencies or solution project management with luxury portfolio exposure.
• Ability to own renewals, pre-sales support, and proposal development.

Responsibilities

• Build and maintain relationships with luxury clients and tailor solutions to regulatory and marketing needs.
• Handle client inquiries and manage service upgrade requests efficiently.
• Develop platform knowledge to become a solution expert and support quotations.
• Collaborate with sales to manage renewal lifecycle and negotiations.
• Capture client feedback to inform product upgrades and renewal strategy.
• Conduct market research on luxury trends to identify growth opportunities.
• Coordinate with teams in Hong Kong and CN Region to ensure service standards.

Skills

Client servicing

Account management

Renewal management

Proposal development

Cross-functional collaboration

Job description

Wisers is a leading expert inbusiness intelligenceand mediabig data analytics, leveraging advancedAI technologiesto provide insights for over 3,000 corporate clients across all industries, including both public and private sectors. Our top-tier Chinese NLP, computer vision, and augmented analytical technologies transform vast amounts of data into actionable insights, helping our clients make strategic decisions.

About The Job

As Client Success Manager, you will manage the end-to-end client journey. This is a versatile role spanning the entire lifecycle: supporting the Sales team with pre-sales proposals, providing high-touch post-sales servicing, and managing the renewal process. You will ensure our platform meets the specific Marketing and PR needs of the luxury sector, acting as a proactive partner dedicated to driving long-term client satisfaction and retention.

Key Responsibilities

• Build and maintain deep relationships with luxury clients, ensuring the provision of tailored solutions that meet their specific regulatory and marketing needs.
• Proactively handle client inquiries and manage service upgrade requests with a high degree of efficiency.
• Develop a deep understanding of our platform to become a solution expert, join client meetings and working alongside the Sales team to prepare professional quotations and customize complex solutions.
• Collaborate closely with sales team to manage the renewal lifecycle, including solution review, negotiation support, and ensuring service continuity.
• Capture client feedback to suggest product upgrades to the Product Team and use these insights to secure the renewal strategy.
• Conduct market research on luxury industry trends to provide clients with relevant updates and identify potential areas for account growth.
• Work closely with teams in Hong Kong and the CN Region to ensure exceptional service standards across all touchpoints.
• Take on ad-hoc projects to support evolving business priorities and cross-team needs.

About You

Core Competencies

• 5 years in a client-servicing, account management, or renewal support role.
• Background in marketing/PR agencies or solution project management, with proven versatility managing a luxury portfolio. Candidates with extensive experience or advanced expertise will be considered for a senior role.
• Demonstrate a strong sense of ownership, anticipate client’s need, manage the renewal pipeline and effectively leverages senior expertise to navigate negotiations.
• Proven experience in managing the client lifecycle, encompassing pre-sales support, proposal development, and the management of renewals.
• Excellent command of written and spoken English, Cantonese, and Mandarin.
• Highly detail-oriented and organized, skilled at prioritizing renewal deadlines and handling challenging clients with tact in a fast-paced environment.

Preferred Qualities

• Previous experience in a fast-paced agency or marketing environment is a plus.
• A strong interest in and understanding of AI advancement and its impact on the luxury and media sectors.
• Previous experience using Wisers/social listening product is a significant advantage.

Why Join Us?

At Wisers, you'll have the opportunity to make a significant impact in a steadily growing organization with immense potential. We offer:

• Opportunities for career development and advancement.
• Hands on training to become an AI solution expert
• Friendly, dynamic, and collaborative work environment
• Fully stocked pantry with a variety of games for relaxation

(Data collected will be treated as strictly confidential and will be used for recruitment purposes only)

Information Technology Services 51-100 employees

Wisers is the world's leading expert in business intelligence and media big data analytics. Powered by cutting-edge AI technologies and analytics expertise,

our big data solutions reveal public relation and marketing insights, unveil financial risks, and augment policy intelligence for more than 3,000 corporate clients across different industries including finance, luxury brands, beauty, personal care, automobiles and food & beverage. With the best-in-class Chinese natural language processing (NLP), computer vision (CV) and augmented analytical technologies, Wisers transforms massive big data into business values and actionable insights enabling our clients to make smart decisions.

Wisers is the world's leading expert in business intelligence and media big data analytics. Powered by cutting-edge AI technologies and analytics expertise,

our big data solutions reveal public relation and marketing insights, unveil financial risks, and augment policy intelligence for more than 3,000 corporate clients across different industries including finance, luxury brands, beauty, personal care, automobiles and food & beverage. With the best-in-class Chinese natural language processing (NLP), computer vision (CV) and augmented analytical technologies, Wisers transforms massive big data into business values and actionable insights enabling our clients to make smart decisions.

What can I earn as a Customer Success Manager