Client Solutions Manager

Meta; Hong Kong; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

Meta seeks a Client Solutions Manager to drive strategic solutions for our Ecommerce advertisers in Hong Kong. You will build trusted advisor relationships, understand client objectives, and translate them into actionable media plans leveraging Meta's platforms.

This role collaborates with sales, product, and analytics teams to optimize campaigns, analyze performance, and deliver measurable outcomes. Fluency in English and Mandarin is required to collaborate with external stakeholders and

Qualifications

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field.
• 5+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required.
• Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin.
• Experience identifying and resolving complex business or technical problems, including evaluating trade-offs and recommending data-informed solutions.
• Experience working effectively with cross functional partners and stakeholders across the organization (internally and externally).
• Demonstrate capability to manage multiple projects while maintaining strict attention to detail.
• Demonstrate capability to communicate, collaborate and work effectively on a team.
• Demonstrate capability to build and deepen ongoing relationships with external clients.
• Advanced Excel skills and experience with data analysis.
• Experience in digital advertising, including working with brand advertisers.
• Extensive experience as a Meta platforms user and familiarity with Meta's ad solutions.
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements).
• Experience with data visualization tools, analysis tools and sales pipeline management.
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews).
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies.

Responsibilities

• Build and manage key client relationships across the ecommerce vertical.
• Provide data-informed marketing and advertising strategy advisory.
• Lead media planning and measurement for diversified advertiser portfolio.
• Collaborate with cross-functional partners to deliver solutions for clients.
• Drive revenue by negotiating opportunities that align with client objectives.

Skills

English fluency

Mandarin fluency

Data analysis

Excel proficiency

Cross-functional teamwork

Stakeholder management

Digital advertising

AI integration

Sales pipeline management

Education

Bachelor's degree or higher in a related field

Tools

Tableau

Power BI

Salesforce

Job description

Client Solutions Manager

The Client Solutions Manager of is a strategic and experienced solution-driver and business consultant who puts our customers at the core. This role will be responsible for the Ecommerce vertical. You will have opportunity to build and manage key relationships, gain expertise on digital platforms and products, develop skills as a trusted adviser in marketing and advertising strategies, and lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to unicorn start-up. This role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our clients' business objectives.

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field 5+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
• Fluency in English and Mandarin are required as this role will collaborate with external stakeholders whose usual business language is English and Mandarin
• Experience identifying and resolving complex business or technical problems, including evaluating trade-offs and recommending data-informed solutions
• Experience working effectively with cross functional partners and stakeholders across the organization (internally and externally)
• Demonstrate capability to manage multiple projects while maintaining strict attention to detail
• Demonstrate capability to communicate, collaborate and work effectively on a team
• Demonstrate capability to build and deepen ongoing relationships with external clients
• Advanced Excel skills and experience with data analysis
• Experience in digital advertising, including working with brand advertisers
• Extensive experience as a Meta platforms user and familiarity with Meta's ad solutions
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience with data visualization tools, analysis tools and sales pipeline management
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies