Client Service Manager (MPF/ORSO)

Michael Page; Hong Kong; On-site; HKD 400,000 - 600,000; Full time

Benefits offered by this job

Competitive annual salary

Permanent position with career growth potential

Collaborative and professional work environment

Job summary

A prominent insurance services provider in Hong Kong is seeking a Client Service Manager to oversee client relationships within the banking and financial services department. The role involves addressing client queries, collaborating with internal teams for seamless service delivery, and ensuring compliance with industry regulations. The ideal candidate should have relevant experience in the insurance sector and strong communication skills. Competitive salary and permanent position with career growth potential are offered.

Qualifications

• Relevant experience in the insurance or banking and financial services industry.
• Strong communication and interpersonal skills to manage client relationships effectively.
• Detail-oriented mindset with strong problem-solving abilities.

Responsibilities

• Building and maintaining strong relationships with key clients to ensure satisfaction and loyalty.
• Managing client queries and resolving issues efficiently and professionally.
• Collaborating with internal teams to ensure seamless service delivery and client support.
• Monitoring client accounts to identify opportunities for growth and improvement.
• Preparing and presenting detailed reports to clients and management.

Skills

Communication skills

Client relationship management

Problem-solving abilities

Tools

Customer service management tools

Job description

Job Overview

Client Service Manager – Insurance Sector (Hong Kong). Competitive annual salary. The role involves managing client relationships within the banking and financial services department.

Responsibilities

• Building and maintaining strong relationships with key clients to ensure satisfaction and loyalty.
• Managing client queries and resolving issues efficiently and professionally.
• Collaborating with internal teams to ensure seamless service delivery and client support.
• Monitoring client accounts to identify opportunities for growth and improvement.
• Preparing and presenting detailed reports to clients and management.
• Ensuring compliance with industry regulations and company policies.
• Providing training and guidance to junior team members when required.
• Proactively suggesting process improvements to enhance client service operations.

Qualifications

• Relevant experience in the insurance or banking and financial services industry.
• Strong communication and interpersonal skills to manage client relationships effectively.
• A detail‑oriented mindset with strong problem‑solving abilities.
• Proficiency in customer service management tools and systems.
• Knowledge of compliance and regulatory requirements in the insurance industry.
• Ability to work in a fast‑paced environment while maintaining high‑quality service standards.

Benefits

• Competitive annual salary.
• Permanent position with career growth potential.
• Collaborative and professional work environment.