Client Manager, VIP/ Institutional Clients- Senior Specialist

Binance; Hong Kong; Remote; HKD 900,000 - 1,800,000; Full time

Benefits offered by this job

Remote-first

Competitive salary

Career growth opportunities

Autonomy and fast-paced environment

Job summary

Binance is seeking a senior Client Relationship Manager to own and expand a portfolio of global institutional/VIP clients. You will engage C-suite leaders, drive long-term partnerships, and guide cross-functional teams to deliver optimized client solutions across the crypto and fintech spectrum.

The role requires extensive experience in wealth management, leadership of junior staff, and fluency in English and Mandarin to coordinate with global teams and partners.

Qualifications

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech.
• 5+ years of team leadership experience, coaching and developing junior talent.
• Background in both crypto and traditional financial institutions is a strong plus.
• Strong client management, high-value relationship building, and structured profiling.
• Excellent communication and stakeholder management across diverse situations.
• Fluent in English and Mandarin for global collaboration.
• Able to handle high-pressure, multi-priority environments.
• Genuine passion for crypto/fintech.

Responsibilities

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients.
• Build long-term, trust-based partnerships and identify growth and cross-selling opportunities.
• Deepen and expand strategic relationships with existing clients through high-quality engagement.
• Design and optimize client service processes; oversee health and performance of key accounts.
• Lead analysis of client behavior to uncover needs and drive cross-functional solutions.
• Lead the client manager team: set standards, coach and develop staff, build capability.
• Represent client voices internally to inform product strategy and planning.

Skills

Client relationships

Team leadership

Strategic partnerships

Crypto/fintech knowledge

Stakeholder management

English fluency

Mandarin fluency

Education

Experience in private banking/wealth management

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Responsibilities

• Serve as the senior relationship owner and primary point of contact for a portfolio of global institutional/VIP clients, engaging C-suite and senior decision-makers as a trusted advisor.
• Build long-term, trust-based partnerships and proactively identify growth and cross-selling opportunities across the full product suite.
• Deepen and expand strategic relationships with existing clients through sustained, high-quality engagement and a deep understanding of their needs and objectives.
• Design and continuously optimize key client service processes and systems; formulate management standards and oversee the health and performance of key client accounts.
• Lead in-depth analysis of client behavior to uncover latent needs; produce key client analysis reports and drive cross-functional collaboration to deliver optimal client solutions.
• Lead the client manager team: set performance and service standards, coach and develop junior team members, and build long-term team capability.
• Represent the voice of key clients internally, contributing insights to product strategy and business planning.

Requirements

• 8+ years of client relationship management experience in private banking, family offices, wealth management, crypto or fintech, with strong product knowledge.
• 5+ years of team leadership experience, with a proven record of coaching and developing junior talent.
• Background in both crypto and traditional financial institutions is a strong plus.
• Strong client management skills: building and maintaining high-value relationships, structured client profiling, and designing impactful client engagement activities.
• Excellent communication and stakeholder management skills; flexible and effective across a wide range of situations.
• Fluent in both English and Mandarin, with the ability to collaborate effectively with global teams, overseas partners, and relevant stakeholders.
• Resilient under pressure, able to manage multiple priorities in a fast-paced environment.
• Genuine passion for crypto/fintech.

Why Binance

• Shape the future of finance
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you acknowledge that you have read our Candidate Privacy Notice.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.