Client Management Officer - Standard Chartered

Standard Chartered Bank (Hong Kong) Ltd; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Job summary

Standard Chartered Bank (Hong Kong) Ltd is seeking a diligent Banking Operations professional to manage end-to-end processing across loans, payments, and time deposits. The role emphasizes adherence to policy, risk controls and delivering a smooth client journey in Private Banking operations.

The position involves processing loan drawdown, payments and time deposits, while coordinating with RM, CSM and GBS to implement process improvements and automation.

Responsibilities

• Process loan drawdown, loan rollovers, prepayment and other loan admin duties.
• Ensure loan drawdown is within approved credit limit and collateral.
• Approve exceptions per Credit Policy and DOA.
• Support interest statements for clients.
• Authenticate, validate and prioritize remittance payments including SWIFT, CHIPS, FED CHATS, in-house funds transfer and cheques.
• Ensure payments comply with OFAC sanctions.
• Monitor the payment queue to meet system cut-off times.
• Ensure payment transactions comply with Client Authenticated and Trust payment guidelines.
• Verify time deposit setup, renewal and termination.
• Liaise with CA/CSM to clarify instructions and ensure quality service.
• Review time deposit exceptional, maintenance and maturity reports.
• Support campaigns initiated by the business.
• End-to-end management of banking operations processes connected with client servicing and transaction execution.
• Agree with GBS on extra controls to prevent gaps in transactions.
• Collaborate with RM, CSM & GBS to deliver client journey end state and embed best practices.
• Key processes include Payment, Internal fund transfer, Time Deposit and Loans drawdown.
• Support existing and future process and technology initiatives/automation.
• Drive process improvement through digital, paperless, automation initiatives and stakeholder discussions.
• Ensure processes align with client requirements while adhering to the Bank's Operational Risk Framework (ORF).

Job description

Transactions Processing (Loans Operations)

• Checking the loan drawdown, loan rollovers, prepayment and other loan admin duties
• Ensure loan drawdown is within approved credit limit and within sufficient collateral
• Ensure all exceptional including limit, pricing are approved according to Credit Policy and DOA
• Support the interest statement for client information

Transactions Processing (Payment & Investigation)

• Authenticate, validate and priorities all customer requests for outgoing and incoming remittances payment including SWIFT, CHIPS, FED CHATS, in house funds transfer and cheques
• Ensure all payments are in Compliance with OFAC Sanctions
• Monitor the payment queue to ensure all transactions are processed before system cut-off
• Ensure all payment transactions executed are compliance with Client Authenticated and Trust payment guidelines

Transactions Processing (Time Deposit)

• Verify time deposit set up, renewal & termination
• Liaise with CA \ CSM to clarify the unclear time deposit instruction and ensure the quality service delivered to the customers.
• Review time deposit exceptional, maintenance and maturity reports
• Support the campaign initiate by business

Key Responsibilities

Manage end to end for all Banking Operations related processes connected with client servicing and transaction execution

To agree with GBS, extra / additional control and monitoring responsibilities, ensure no gap on transactions processed.

Business

Working with the RM, CSM & GBS to deliver the client journey end state vision (best in class client experience) and embed this way of working within Private Banking

Processes

Key processes include Payment, Internal fund transfer, Time Deposit and Loans drawdown

Support existing and future process and technology initiatives/automation.

People & Talent

Continue to work on process improvement by digital\ paperless \ automation \ streamline system with raised CR and discussion with relevant stakeholders

Ensure related processes aligning to Clients' requirements while adhering to the Bank's Operational Risk Framework (ORF