Client and Marketing Analytics Partner, Asia

Sun Life Financial; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Sun Life Financial à Hong Kong recherche un partenaire analytics Client & Marketing capable de piloter les indicateurs, définir des routines de reporting et transformer les analyses en recommandations actionnables. Le rôle est rattaché au Chief Client Experience and Marketing Officer, Asia, et collabore avec les équipes régionales Asia et D&A sur des initiatives marketing et expérience client.

Il exige des compétences solides en marketing, data, IA et gestion de perfomance, ainsi que la

Qualifications

• 8-10+ années d'expérience en analytics, client/marketing et BI.
• Expérience dans l'assurance, les services financiers ou secteurs réglementés favorisée.
• Bachelor ou équivalent en statistiques, data science ou informatique.

Responsibilities

• Collaborer avec les leaders régionaux pour comprendre les priorités et transformer les besoins en dashboards et initiatives analytics.
• Assurer l'exactitude et la gouvernance des données, évaluer les sources et les connexions API pour améliorer l'accessibilité.
• Identifier et façonner des opportunités IA et automatisation pour optimiser les actions marketing et client.

Skills

Advanced analytics

Marketing analytics

Brand knowledge

Client analytics

Performance management

Education

Bachelor's degree in statistics, data science or related

Tools

Tableau

Power BI

SQL

Python

Excel

Job description

Vous êtes aussi unique que votre parcours, votre expérience et votre point de vue. Ici, vous serez encouragé, habilité et défié à être à votre meilleur. Vous travaillerez avec des collègues dynamiques – des experts dans leurs domaines – qui sont désireux de partager leurs connaissances avec vous. Vos leaders vous inspireront et vous aideront à atteindre votre potentiel et à vous envoler vers de nouveaux horizons. Chaque jour, vous aurez de nouvelles et passionnantes occasions de rendre la vie plus brillante pour nos Clients – qui sont au cœur de tout ce que nous faisons.Chez Sun Life, nous sommes guidés par notre Raison d'être : aider nos Clients à réaliser la sécurité financière à vie et à vivre une vie plus saine. Nos valeurs façonnent notre façon de travailler : bienveillance, authenticité, audace, inspiration et impact.Quand vous vous joignez à Sun Life, vous travaillez avec des collègues passionnés et des leaders habilitants qui soutiennent votre croissance et célèbrent vos contributions, afin que vous puissiez faire une différence significative dans la vie de nos Clients.Découvrez comment vous pouvez faire une différence dans la vie des personnes, des familles et des communautés du monde entier.De scription de poste :The Client & Marketing Analytics Partner enables data-driven decision-making across Client and Marketing by defining reporting routines, generating actionable insights and translating analytics into business recommendations. The role reports directly to the Chief Client Experience and Marketing Officer, Asia, and works with regional, BU Client, Marketing and D&A teams on priority Client, Experience Design, Brand, Marketing Operations, Digital/Web Analytics and Performance Marketing initiatives.The role anchors common KPI definitions, reporting quality, insight routines and analytics prioritization across Asia CX&M, Client, quality and marketing performance, including deepening client relationships, retention and loyalty, converting data platform and analytics outputs into recommendations, actions and value tracking.The role requires strong brand, marketing, client behaviour and performance management understanding - not just dashboard-building. It will identify, design and help build AI-enabled analytics solutions, including agentic capabilities, that move beyond static reporting to deliver agile performance feedback, actionable insights, recommended next steps and measurable optimization for marketing and client teams.It should also support next-best-action, next-best-message, next-best-ad and next-best-channel thinking, using data and AI to guide what to communicate, to whom, through which channel and with what expected business or client outcome.Preferred skillsBusiness, Client & Marketing AnalyticsStrong life insurance, client, brand and marketing knowledge, with experience in performance, digital marketing or client analytics preferredFamiliarity with full-funnel lead generation measurement, from awareness and consideration through Online-to-Offline conversion, connecting survey measures, search trends, traffic quality, lead quality and conversion outcomesStrong analytical skills, including the ability to synthesize data into insights and identify data gaps or roadblocks where system access is limitedProficiency with data visualization, dashboards and business intelligence tools, preferably Tableau and/or Power BI, to design reporting that drives usage and actionBusiness Translation & Stakeholder SkillsAbility to translate business needs into technical requirements and bridge technical terminology with business outcomesComfortable working through ambiguity, complex data issues and unstructured business problemsStrong communication and stakeholder management skills, with a T-shaped profile across marketing, client, data, analytics, technology and operationsMarketing Intelligence, Data Sources & AutomationWorking knowledge of marketing intelligence, data connector and integration platforms, APIs and ad platform data sources, including 3rd party marketing data integration tools such as Supermetrics, Windsor.ai or similarKnowledge of CRM platforms such as Salesforce and Online-to-Offline lead journeys, including lead capture, advisor follow-up, pipeline management and conversion trackingFamiliarity with a range of MarTech, web analytics, survey, ad platforms and social listening tools, including Adobe Experience Cloud (specifically Adobe Analytics, Marketo, Adobe Target), Google Ads, Meta, LinkedIn, Microsoft Ads, Qualtrics and Sprinklr where relevantAI, Advanced Analytics & Workflow EnablementWorking understanding of AI-enabled analytics, agentic AI flows and workflow automation for reporting, insight generation, recommendations and follow-through trackingApplied understanding of advanced analytics, modeling and AI concepts related to insurance, segmentation, Client 360, data capture and reporting, journeys and marketing performance optimizationTechnical FoundationKnowledge of data warehousing, data lakes, ETL and cloud-based data platform concepts, with exposure to AWS, Azure or Linux an advantageUnderstanding of SQL, Python or VBA for analytics and automation is an advantageAdvanced Excel and spreadsheet skillsAbility to bring together stakeholders across Asia and create structured insights from unstructured inputsStrong quantitative mindset, analytical curiosity and practical business problem-solvingQualifications8-10+ years of experience in analytics, client/customer analytics, marketing analytics, performance management, business intelligence or a related discipline; at least 5 years in client and marketing reporting or analytics preferredExperience in insurance, financial services, consulting or another data-rich regulated industry preferredBachelor's degree in statistics, actuarial science, mathematics, data science, computer science, economics or a related fieldRegional or multi-country experience across Asia preferredExperience partnering with brand and marketing teams to interpret performance data, identify implications for media, messaging, targeting, client journeys and campaign optimization, and convert reporting into practical business actionsExperience designing or shaping AI-enabled analytics solutions, including agentic or workflow-based tools, that help users diagnose performance issues, generate recommended actions and track follow-throughStrong problem-solving experience in complex, ambiguous environments, with the ability to frame business questions, diagnose root causes, influence stakeholders and prioritize insight work based on commercial and client impactDemonstrated experience building or operationalizing next-best-action, next-best-message, next-best-ad or next-best-channel capabilities, including translating customer, campaign and behavioral data into targeted communication and activation strategiesResponsibilitiesCollaborate with regional leaders across Client & Marketing, Brand, Operations, Distribution and Finance to understand priorities, challenges and insight needs. Translate these into dashboards, analytics initiatives and insight solutions that support agile performance feedback and drive clear actions to improve brand, marketing and client outcomes across AsiaEnsure reporting data is accurate, reliable and governed. Partner with Marketing Operations and Performance, D&A and BI teams to evaluate data sources, APIs, connectors, brand awareness, CRM and lead funnel data, and integration solutions that improve accessibility, reduce manual effort and enable scalable reportingPartner with Regional Data Transformation, BI, AI and local D&A teams to translate Client and Marketing priorities into analytics, reporting automation and AI-enabled workflow solutions. Identify and shape agentic AI and automation opportunities that reduce manual effort and improve decision support across priority marketsProvide proactive ad-hoc and deep-dive analysis for regional leaders, applying brand, marketing performance, client behavior and AI-enabled analytics to surface risks, opportunities and recommendations faster, moving teams from insight to decision, test-and-learn optimization and execution, including Online-to-Offline lead funnel, pipeline and conversion insights where relevantSupport next-best-action, message, ad and channel use cases by translating insight into practical targeting, messaging, media and communication decisionsCatégorie d'emploi :Advanced AnalyticsFin de l'affichage :29/12/2026