Chief Client Experience & Compliance Leader

Longbridge Singapore; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

Longbridge is seeking a senior leader to oversee regulatory operations and client services for its SFC-licensed Hong Kong unit. Reporting to senior management, you will own P&Ps, ensure SFC compliance, and partner with Compliance, Product, and Technology to elevate service through AI integration.

You will lead a team of licensed client support professionals, manage onboarding, KYC/CDD, and escalation handling, while driving KPIs, audits, and training to maintain licensing standards.

Qualifications

• Current SFC Licensed Representative for Type 1 (Dealing in Securities); Type 4 license is advantageous.
• 7+ years in financial services or brokerage within an SFC-licensed firm; 3+ years in senior leadership managing licensed client-facing teams.
• Deep knowledge of the SFO, SFC Code of Conduct, AML/CFT guidelines, and related regulatory standards.
• Proven track record managing complex escalations, handling client complaints, and driving KPI improvements.

Responsibilities

• Lead, coach, and develop a team of SFC-licensed client support professionals across all channels.
• Oversee day-to-day servicing during Hong Kong trading hours, including onboarding, KYC/CDD, account maintenance, and trade/enquiry handling.
• Set and monitor service KPIs and SLAs; manage workforce planning, coverage, and quality assurance.
• Act as final escalation authority for complex, sensitive, or high-value cases, including disputes and AML alerts.

Skills

Licensing & Regulatory Standing

Industry Experience

Compliance & Technical Expertise

Leadership & Dispute Resolution

Language Proficiency

Personal Attributes

Job description

Longbridge is seeking a senior leader to oversee regulatory operations and client services for its SFC-licensed Hong Kong unit. Reporting to senior management, you will own P&Ps, ensure SFC compliance, and partner with Compliance, Product, and Technology to elevate service through AI integration.

You will lead a team of licensed client support professionals, manage onboarding, KYC/CDD, and escalation handling, while driving KPIs, audits, and training to maintain licensing standards.