Business Intelligence & User Insights Manager - FS

Randstad Hong Kong Limited; Hong Kong; On-site; HKD 550,000 - 900,000; Full time

Job summary

Randstad Hong Kong Limited is seeking an experienced analytics professional to build scalable customer analytics frameworks, map user behavior, and develop segmentation models to identify growth opportunities.

The role requires strong statistics, ML concepts, and experience with cross-border markets, plus fluency in English and Mandarin to communicate with multinational teams. You will evaluate operational performance, optimize funnels, and support BI projects with executive reporting.

Qualifications

• 5+ years in analytics roles, preferably financial services or tech.
• 2+ years in user/customer analytics.
• Strong background in statistics and ML concepts.
• Experience with cross-border or international market dynamics.
• Excellent communication in English and Mandarin.

Responsibilities

• Build scalable customer analytics frameworks and segmentation models.
• Evaluate operational strategy performance and conversion funnels.
• Conduct funnel analysis and experimentation to optimize end-to-end user journeys.
• Benchmark industry-leading data tools and create reusable analytics frameworks.
• Support ad-hoc BI projects and executive reporting as needed.

Skills

User analytics

SQL

Python

Statistics

English & Mandarin

Data modeling

Education

Bachelor Degree

Tools

SAS

R

Job description

About the company

Our client is the flagship wealth management division of a premier Chinese investment banking group, holding a dominant position in mainland China and key international financial hubs like Hong Kong. Renowned for catering to high-net-worth individuals (HNWIs), ultra-high-net-worth families, and institutional clients, the firm combines deep regional market roots with global execution capabilities. Driven by sophisticated fintech infrastructure, product innovation, and data-driven client strategies, they offer end-to-end asset allocation, cross-border financial solutions, and private wealth advisory.

About the job

• Build scalable customer analytics frameworks, user behavioral mapping, and segmentation models to identify core business growth opportunities.
• Evaluate operational strategy performance and conversion funnels, leveraging data insights to refine decision-making tools and user engagement.
• Conduct funnel analysis, strategy deduction, and experimentation to optimize end-to-end user journeys and maximize customer lifetime value.
• Benchmarking industry-leading data tools to deconstruct value drivers and create reusable analytics frameworks for the business.
• Support ad-hoc business intelligence, analytical projects, and executive reporting as needed.

Skills & experiences required

• 5+ years of total experience in analytical roles (preferably within financial services, tech, or digital platforms), including 2+ years focused on user/customer analytics.
• Strong background in statistical analysis, machine learning concepts, and cross-border or international market dynamics.
• Proven track record in large-scale data modeling and data-driven marketing workflows.
• Technical proficiency in SQL and at least one analytical language (Python, R, or SAS).
• Exceptional communication skills in English and Mandarin, comfortable in a cross-cultural work environment.

Key responsibilities

Build scalable customer analytics frameworks, user behavioral mapping, and segmentation models to identify core business growth opportunities.
Evaluate operational strategy performance and conversion funnels, leveraging data insights to refine decision-making tools and user engagement.

Experience

5 years

Skills

Business Analyst, Data Analysis

Qualifications

5+ years of professional experience in data-driven decision-making, with expertise in user segmentation and growth analytics.
Solid foundation in statistics, business operations, and familiarity with

Education

Bachelor Degree