BInance Accelerator Program - Key Account Operations

Binance; Hong Kong; Hybrid; HKD 67,000 - 112,000; Part time

Benefits offered by this job

Competitive salary

Work-from-home arrangement

Career growth and learning

Job summary

Binance Accelerator Program (BAP) offers a 3-6 month internship for early career talent to gain hands-on experience in the digital assets space. You will support VIP client requests, build client relationships, and coordinate across teams to resolve issues, while developing knowledge of Binance products and market intelligence.

Current university students and recent graduates are invited to apply. Terms of employment shall be subject to contract and local applicable laws.

Qualifications

• Interest in crypto and financial markets.
• Understanding of Spot, Futures, Margin, leverage.
• Bilingual English/Mandarin for coordination with overseas partners.
• Strong analytical ability and Excel proficiency.

Responsibilities

• Support VIP client requests with high responsiveness and professionalism.
• Build relationships with assigned clients and understand trading activities and needs.
• Own client issues, investigate root causes, coordinate with Product, Compliance, Risk, Operations to resolve.
• Monitor client activity and engagement data to identify trends and opportunities.
• Maintain accurate client profiles and communication records for continuity.
• Develop knowledge of Binance products (Spot, Futures, Margin, Options, Earn, OTC).
• Track market developments and share insights with the team.
• Demonstrate a proactive attitude to improve client service and operations.

Skills

Crypto knowledge

Analytical ability

Excel/Sheets

Bilingual ENG/Mandarin

Education

Currently enrolled student or recent graduate

Tools

Excel

Google Sheets

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance is trusted by more than 320 million people in 100+ countries for its industry-leading security, transparency, trading engine speed, protections for investors, and unmatched portfolio of digital asset products and offerings from trading and finance to education, research, social good, payments, institutional services, and Web3 features. Binance is devoted to building an inclusive crypto ecosystem to increase the freedom of money and financial access for people around the world with crypto as the fundamental means.

About Binance Accelerator Program

Binance Accelerator Program (BAP) is a 3-6 month internship program designed for Early Career talent to have firsthand experience in the rapidly expanding digital assets space. You will be given the opportunity to develop your skills at Binance and understand what it’s like to work at the world's leading blockchain ecosystem. As part of your internship in the BAP, there will also be opportunities for networking and development, which will expand your professional network and build transferable skills to propel you forward in your career.

Who May Apply

Current university students and recent graduates.

• Terms of employment / engagement shall be subject to contract and local applicable laws

Job Description

• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
• Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
• Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
• Develop a strong working knowledge of Binance products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
• Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
• Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.

Job Requirements

• Strong interest and basic knowledge in crypto + financial markets.
• Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Strong analytical ability and comfortable with Excel/Google Sheets.
• Demonstrates personal curiosity about trading —ideally actively follows or trades financial markets.
• Fast learner and proactive, hungry for knowledge and who can absorb Binance products quickly.
• Strong ownership, responsiveness and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.