Bilingual Live Game Player Support Specialist

Amber; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Training programs

Friendly work environment

Attractive salary package

Awesome colleagues

Team support

Access to learning programs

Job summary

Amber is seeking a Player Support agent to assist Live Players with account settings, gameplay, purchasing, and troubleshooting. The role emphasizes listening to community feedback and delivering exceptional user experiences in a fast-paced game environment.

You will join a team that values culture and proactive problem solving, providing high-quality support while adapting to changes in game features and processes.

Qualifications

• Minimum 1 year in customer service, player support, or contact center.
• Hands-on experience with contact center processes and tools.
• Experience delivering multilingual support and empathy toward users.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather data, understand root cause, and offer personalized solutions.
• Stay updated on game/features/design and procedural changes.
• Contribute to productivity and quality targets.
• Monitor backlog and report trends.
• Maintain healthy KPI results daily/weekly/monthly.

Skills

Chinese fluency (Traditional & Simplif

English fluency

Customer service

Communication skills

Problem solving

Adaptability

Video game knowledge

Multilingual support

Tools

Helpshift

Slack

Zoom

MS Office Suite

Job description

Amber is seeking a Player Support agent to assist Live Players with account settings, gameplay, purchasing, and troubleshooting. The role emphasizes listening to community feedback and delivering exceptional user experiences in a fast-paced game environment.

You will join a team that values culture and proactive problem solving, providing high-quality support while adapting to changes in game features and processes.