Senior Manager, Operational Risk Management, Asia

Sun Life Financial; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Sun Life Financial in Asia seeks a Senior Manager, Operational Risk Management to provide independent oversight, challenge, and advisory support across Asia. You will help ensure risks are identified, assessed, and managed within regulatory requirements and Sun Life's risk appetite.

You will partner with Business Units and regional functions to strengthen risk governance, reporting, and resilience programs, deliver insights, and improve data quality and processes across the region.

Qualifications

• Strong understanding of operational risk framework and methodologies.
• Understanding of business continuity management and resilience practices in insurance.
• Exposure to risk governance frameworks such as Guideline E-21 is a plus.

Responsibilities

• Enable effective operation and governance of risk programs across Asia.
• Provide independent second-line review and challenge of risk program adherence.
• Review risk information and prepare regional risk committee materials.
• Identify key risk trends and emerging risks across Asia.
• Lead enhancements to risk programs, data quality, and reporting efficiency.
• Collaborate with Corporate Risk on enterprise transformation initiatives.

Skills

Risk framework

BCM / Resilience

Tableau & analysis

Copilot in risk

Risk reporting

Education

University degree

Tools

Tableau

Microsoft Copilot

Job description

Job Description: Senior Manager, Operational Risk Management, Asia

As part of the second line of defense, the role provides independent oversight, effective challenge, and advisory support to ensure operational risks across Asia are identified, assessed, monitored, and managed within Sun Life's risk appetite and regulatory requirements.

The role enables the governance and enhancement of operational risk and resilience programs, provides regional risk insights and reporting, and partners with Business Units, Regional Office functions, and Corporate stakeholders to strengthen risk management practices.

Preferred skills

• Strong understanding of operational risk framework and methodologies, including risk and control assessments, key risk indicators, operational risk event reporting, risk issues, and remediation monitoring.
• Understanding of business continuity management and operational resilience practices within the insurance industry, including business impact analysis, continuity planning, recovery strategies, testing, crisis management, and escalation arrangements.
• Exposure to relevant operational resilience frameworks, such as Guideline E-21 issued by the Office of the Superintendent of Financial Institutions, would be an advantage.
• Proficiency in data analysis and visualization, including the use of Tableau to develop dashboards and translate complex risk data into meaningful management information.
• Knowledge of artificial intelligence and automation tools, including Microsoft Copilot and Copilot agents, and their application to Operational Risk Management activities.
• Ability to identify appropriate use cases.

Qualifications

• University graduate
• 8+ years of experience in related field within financial services Operational Risk Management, Internal Audit or Compliance

Responsibilities

• Enable the effective operation and governance of Operational Risk Management programs across Asia, including operational risk event reporting, risk and control assessments, risk appetite, key risk indicators, issues management, the operational risk profile, third-party risk management, business continuity management, and operational resilience.
• Provide independent second-line review and challenge by assessing adherence to program requirements and identifying opportunities to strengthen risk management practices.
• Review and analyze operational risk information reported by business units and prepare materials for regional risk committees and senior management.
• Identify key risk trends, emerging risks, systemic issues, and recurring themes.
• Enable and support enhancements to Operational Risk Management programs across Asia.
• Identify improvement opportunities, develop and deliver enhancements through structured projects, and coordinate stakeholders to strengthen program effectiveness, data quality and reporting efficiency.
• Partner with Corporate Risk on enterprise transformation initiatives.
• Assess regional impacts and implementation challenges, represent Asia requirements and perspectives, and communicate changes to business unit and Regional Office stakeholders.
• Review business unit policies and operating guidelines for alignment with corporate requirements.
• Provide advice and constructive challenge on identified gaps and enable business units to develop appropriate actions to promote consistent implementation of Operational Risk Management requirements across Asia.
• Enable business unit risk teams and Asia stakeholders to effectively interpret and apply program requirements by providing ongoing guidance, support, and constructive challenge on implementation issues and day-to-day risk matters.
• Maintain regular engagement with the BU risk community, deliver communications and training, and facilitate the sharing of knowledge and leading practices to strengthen operational risk management capabilities across the region.

At Sun Life, we're driven by our Purpose: to help Clients build lifetime financial security and lead healthier lives.

Across Asia, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact.

We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category: Risk Management

Posting End Date: 29/11/2026

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