AVP - Network Operations Centre Manager - System & Network Operations - IT

Hong Kong Exchanges and Clearing Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Hong Kong Exchanges and Clearing Limited (HKEX) seeks a seasoned leader to head the Network Operations Centre (NOC). You will manage 24x7 operations, own incident escalation, and drive performance and security for mission-critical networks in Hong Kong.

The role requires deep routing/switching expertise, ITIL/ISO27001 compliance, and the ability to lead a technical team, coordinate major incident responses, and push automation and continual improvements.

Qualifications

• Degree in Computer Science or related discipline.
• 10+ years in network engineering and operations; 5+ years in a technical team lead role.
• Deep expertise in routing, switching, WAN/LAN, firewall, and low-latency networks.
• Experience with ITIL and ISO 27001 compliance; strong reporting and writing skills.

Responsibilities

• Lead 24x7 NOC operations, shift rosters and on-call rotations.
• Serve as the Level-3 escalation point for complex incidents and major incident response.
• Drive root-cause analysis, permanent fixes and post-incident reviews.
• Own capacity planning, trend analysis and performance optimization.
• Chair technical change reviews and ensure production readiness.
• Maintain runbooks, diagrams and asset inventories.

Skills

Network leadership

Incident escalation

Automation/scripting

ITIL/ISO27001

Stakeholder communication

CCNP/CCIE

Education

Bachelor in Computer Science or related

Tools

Network monitoring tools

Observability platforms

Job description

Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary

Lead the Network Operations Centre (NOC) and act as the Level-3 technical escalation manager to ensure continuous, secure, and high performance network services for mission critical environments. You will own incident escalation, problem management, capacity planning, technical change review, operational automation and team development.

Job Duties

• NOC Leadership and Team Development: Manage 24x7 NOC operations, shift rosters and on-call rotations to ensure timely incident response and service availability, while developing NOC capabilities through competency frameworks, training programs, and succession planning.
• Level-3 escalation: Serve as the primary technical escalation point for complex incidents; lead major incident response and coordinate cross-team remediation.
• Problem management: Drive root-cause analysis, permanent fixes and post-incident reviews; maintain incident playbooks and RCA records.
• Capacity and performance: Own capacity planning, trend analysis and forecasting; recommend scaling and optimization to meet SLAs.
• Technical change governance: Chair technical change reviews; assess risk, validate rollback plans and approve operational readiness.
• Act as the operational gatekeeper for project handover, production readiness assessment.
• Drive operational excellence initiatives, automation adoption and continuous improvement across Network Operations services.
• Documentation and configuration: Maintain accurate network diagrams, asset inventories, configuration baselines and runbooks.
• Service Management and SLA Governance: Drive service performance, KPI/SLA compliance, and continuous improvement through effective reporting and dashboarding.
• Stakeholder and vendor management: Liaise with business units, vendors and third-party providers; present operational KPIs to senior management.
• Risk and compliance: Ensure operations comply with ITIL, ISO 27001 and other relevant standards; participate in DR/BC drills and meet RTO/RPO targets.

Qualifications and Experience

• Education: Degree in Computer Science, Information Systems or related discipline.
• Experience: Minimum 10 years in network engineering and operations; minimum 5 years in a technical team lead role.
• Technical skills: Deep expertise in routing, switching, WAN/LAN, firewall, load balancer, low-latency networking, network management tools.
• Operational experience: Proven track record managing 24x7 NOC, major incident handling, capacity planning and change control in large, mission-critical environments. Experience with network observability and monitoring platforms.
• Frameworks: Sound knowledge of ITIL, ISO 27001.
• Communication: Excellent stakeholder management, presentation and technical writing skills.

Preferred Attributes

• Experience supporting exchange, trading, clearing or other mission-critical financial market infrastructure.
• Background in low-latency trading networks or high-performance network operational support.
• Automation and programmability experience (Ansible, Python) is advantageous.
• Relevant certifications (CCNP/CCIE, ITIL Practitioner, CISSP).

HKEX is committed as an Equal Opportunity Employer.

Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location

HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange. As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets. HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.

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