Associate, Specialist, Operations, Securities Services - Clearance/Settlement/Investigation, Private Banking

DBS Bank Ltd; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

DBS Bank Ltd inHong Kong is seeking a back-end Operations professional to ensure accurate processing of corporate actions and timely service to clients. Based at Two Harbour Square, you will join Group Technology and Operations, focusing on quality, risk control and process improvements.

You will coordinate with custodians and internal teams, meet deadlines, and contribute to MIS reporting, while supporting supervisors and promoting a professional, efficient back-end operation.

Qualifications

• University degree in Finance, Business Administration or related disciplines.
• Minimum 2 years’ experience in corporate action or custodial operations.
• Good understanding of corporate action processes.

Responsibilities

• Ensure all corporate action entitlements are processed accurately and timely to clients according to the Operation Manual and other operational duties as assigned by supervisor
• Coordinate and follow up discrepancy items with relevant parties timely and elevate any exceptions to supervisor
• Ensure corporate action deadlines are fully met to limit any exposures
• Exercise good judgment to promptly resolve and/or escape problems/discrepancies within established timelines and document clearly all occurrences and exceptions for future reference
• Proactively check and investigate any discrepancies or non-credit of corporate action entitlements with custodian
• Ensure all incoming emails and instructions are responded to in a timely manner
• Contribute ideas and recommendations to improve process efficiencies and increase risk mitigation
• Assist supervisor to prepare operation and MIS reports
• Perform GL and system record checking/reconciliation and raise to supervisor if there is any discrepancy
• Handle internal/external customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units/parties within benchmark
• Act as various coordinator as assigned by supervisor
• Assist supervisor to conduct BCP drill test to ensure operations will not be interrupted due to disaster
• Understand the regulatory and compliance requirements and internal control standards and report problem and exceptions to supervisor immediately
• Understand the result of periodic risk based self assessment and assist to rectify exception/non-compliance issues as identified properly and timely
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations
• Assist supervisor to promote staff morale and team culture in order to build up an efficient, knowledgeable and professional back-end operation support team
• Cooperate with other team members and supervisor to maintain high team efficiency and effectiveness
• Maintain self-development to ensure sufficient knowledge is equipped to handle the assigned duties

Skills

Attention to detail

Strong problem-solving skills

Excellent interpersonal and communi­c­

Ability to work under pressure

Proficiency in MS Office

Education

University degree in Finance, Business Administration or related disciplines

Minimum 2 years’ experience in corporate action or custodial operations

Tools

MS Office

Job description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility

• Ensure all corporate action entitlements are processed accurately and timely to clients according to the Operation Manual and other operational duties as assigned by supervisor


• Coordinate and follow up discrepancy items with relevant parties timely and elevate any exceptions to supervisor


• Ensure corporate action deadlines are fully met to limit any exposures


• Exercise good judgment to promptly resolve and/or escape problems/discrepancies within established timelines and document clearly all occurrences and exceptions for future reference


• Proactively check and investigate any discrepancies or non-credit of corporate action entitlements with custodian


• Ensure all incoming emails and instructions are responded to in a timely manner


• Contribute ideas and recommendations to improve process efficiencies and increase risk mitigation


• Assist supervisor to prepare operation and MIS reports


• Perform GL and system record checking/reconciliation and raise to supervisor if there is any discrepancy


• Handle internal/external customer complaint tactfully and ensure responsive problem solving for enquiries from branches and other units/parties within benchmark


• Act as various coordinator as assigned by supervisor


• Assist supervisor to conduct BCP drill test to ensure operations will not be interrupted due to disaster


• Understand the regulatory and compliance requirements and internal control standards and report problem and exceptions to supervisor immediately


• Understand the result of periodic risk based self assessment and assist to rectify exception/non-compliance issues as identified properly and timely


• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations


• Assist supervisor to promote staff morale and team culture in order to build up an efficient, knowledgeable and professional back-end operation support team


• Cooperate with other team members and supervisor to maintain high team efficiency and effectiveness


• Maintain self-development to ensure sufficient knowledge is equipped to handle the assigned duties

Requirement

• University graduated in Finance, Business Administration or relevant disciplines


• Knowledge of banking or investment practices and procedures


• Minimum 2 years’ experience in corporate action or custodial operations


• Good understanding of the entire process of corporate action operations


• Has equities settlement knowledge is preferable


• Able to accept guidance and instruction of supervisor towards achieving the team’s goals


• Being attentive to details of assigned job


• Ownership of results and commitment to personal goals


• Good interpersonal and communication skills


• Strong problem-solving skills and capability to adapt to changes


• Hong Kong public holiday support may be required


• Detail oriented with strong control mindset and able to work against tight short deadlines


• Strong motivated and able to work under pressure


• Proficiency in MS Office

Location:

Two Harbour Square

Job:

Operations

Schedule:

Regular