Associate Director, Client Management

Standard Chartered Bank; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Standard Chartered Bank in Hong Kong is seeking a Client Management professional to orchestrate end-to-end processes across the client journey, ensuring seamless delivery and exceptional service. You will engage clients throughout the process, manage portfolios, and align with CIB priorities while driving improvements to deliver ready-to-transact outcomes for both simple and complex cases.

Requirements include a Bachelor’s degree, strong stakeholder influence, multilingual English, Cantonese and

Qualifications

• Bachelor degree or above required.
• Ability to influence stakeholders across value chain and deliver exceptional client service.
• Ability to engage and build rapport with clients.
• Fluent English, Cantonese and Mandarin writing and presenting skills.
• Problem solver capable of progressing despite blockages.

Responsibilities

• Perform end-to-end orchestration across all processes and services managed by Client Management.
• Engage clients throughout the process, ensuring seamless delivery and client experience.
• Proactively manage the client account across journeys to ensure client service and relationship health.
• Own and drive execution of processes, working with stakeholders and value chain to deliver ready-to-transact outcomes.
• Support the Business on the client portfolio to ensure strong delivery execution.
• Ensure alignment between CIB business and Client Management with regular engagement on priorities and gaps.
• Drive continuous improvement of operational efficiency and process consistency.

Skills

Stakeholder influence

Client relationship management

Multilingual communication

Process orchestration

Problem solving

Education

Bachelor's degree

Job description

Job Requirements

• Perform end-to-end orchestration across all processes and services managed by Client Management
• Engage clients throughout process, ensuring seamless delivery and client experience
• Responsible for proactively managing the client account across client journeys to ensure the highest level of client service and relationship health
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Supports the Business on theclient portfolio to ensure strong client delivery execution
• Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Job Requirements

• Bachelor Degree or above
• Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Strong writing and presenting skills in English,Cantonese and Mandarin
• Problem solver; looks for solutions and finds ways to progress despite blockages
• Strong drive to deliver
• Has a clear understanding of the client needs being serviced
• Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
• A team player with good interpersonal skills
• Risk & AML certified as stipulated by Bank policy (role based)

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Process Management
• Data Conversion and Reporting
• Business / Product Knowledge

## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 中環

Employment Term

• 全職

Employment Term

• 長期

Education

• 學士