Assoc. Dir, Market Engagement Lead (TWHK)

MSD; Hong Kong; Hybrid; HKD 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

MSD in Hong Kong is seeking a Market Engagement & Insights Lead, the market-level commercial-digital leader responsible for driving digital, data and AI-enabled commercial outcomes. The role connects market strategy with enterprise capabilities, ensuring initiatives deliver measurable business value.

You will sponsor the integrated roadmap, govern demand intake, track value and adoption, embed analytics and AI into commercial decision processes, and develop talent in a collaborative,

Qualifications

• Typically 8+ years’ experience in digital, data/analytics/insights, commercial operations or technology leadership (pharma/healthcare strongly preferred).
• Proven track record of leading cross-functional teams and influencing senior leaders in matrixed environments.
• Deep understanding of digital platforms, data/analytics and AI/ML in a commercial context; able to translate technical concepts into business outcomes.
• Strong governance and strategic planning skills: demand/capacity management, value tracking, risk management and 'standard-core first' execution.
• Excellent change leadership and communication skills; ability to simplify complex topics into clear, actionable executive messages.

Responsibilities

• Own the market’s demand-to-value system: lead demand intake, prioritization, delivery oversight, adoption and benefits realization so every initiative has a clear line of sight to value.
• Sponsor and govern the integrated market DHH roadmap and investment narrative ('one roadmap, one budget, one team'), consolidating digital, data and technology initiatives and removing duplication.
• Chair market-level demand intake and prioritization forums; make and communicate prioritization trade-offs with Market Leadership Team alignment.
• Lead a Value & Adoption cadence: track value at stake vs value realized, adoption/ utilization and decommissioning progress; hold business owners accountable and trigger corrective actions where value/adoption lags.
• Embed analytics and AI into core commercial decision processes (e.g., brand planning, customer engagement, omnichannel execution, launch excellence) and drive a data-driven operating rhythm.
• Provide market-level governance of the technology and data landscape: champion data quality and governance, privacy/cyber/regulatory compliance, and retirement of duplicative local tools.
• Orchestrate the cross-functional 'Insights & Engagement' operating model, setting clear ways of working, roles and performance expectations across the network (incl. BTPs, analytics partners, vendors and delivery center resources).
• Act as executive thought partner to market leadership; provide concise executive communications on plans, risks, progress and realized value; sponsor change leadership at scale.
• Build capability and lead talent: attract, coach and develop high-impact talent; foster an inclusive, high-performance culture with psychological safety and ownership.

Skills

Benefits Management

Business Alignment

Business Analysis

Business Decisions

Business Models

Business Process Improvements

Collaborative Leadership

Engagement Marketing

Engagement Strategies

Governance Framework

Governance Management

Leadership

Marketing Planning

Marketing Strategies

Operating Models

Organizational Leadership

Program Management

Sales Leadership

Situational Leadership

Stakeholder Engagement

Stakeholder Relationship Management

Strategic Alignment

Strategic Planning

Strategy Deployment

Job description

THE OPPORTUNITY

The Market Engagement & Insights Lead is the market-level commercial-digital leader and single point of accountability for driving digital, data and AI-enabled commercial outcomes in-market. The role connects market strategy and priorities with enterprise DHH capabilities (digital, data,analyticsand technology), ensuring initiatives areprioritized, funded, delivered,adoptedand generate measurable business value.
This is not a traditional IT operations role. Digital, data and analytics are the enablers; business outcomes and valuerealizationare the measures of success. The role sponsors a 'one roadmap, one budget, one team' approach for the market and owns the executive alignment,prioritizationtrade-offsand benefits accountability across the integrated DHH agenda.

WHAT YOU WILL DO

• Own the market’s demand-to-value system: lead demand intake,prioritization, delivery oversight,adoptionand benefitsrealizationso every initiative has a clear line of sight to value.

• Sponsor and govern the integrated market DHH roadmap and investment narrative ('one roadmap, one budget, one team'),consolidatingdigital, data and technology initiatives and removing duplication.

• Chair market-level demand intake andprioritizationforums; make and communicateprioritizationtrade-offs with Market Leadership Team alignment.

• Lead a Value & Adoption cadence: track value at stake vs. valuerealized, adoption/utilizationand decommissioning progress; hold business owners accountable and trigger corrective actions where value/adoption lags.

• Embed analytics and AI into core commercial decision processes (e.g., brand planning, customer engagement, omnichannel execution, launch excellence) and drive a data-driven operating rhythm.

• Provide market-level governance of the technology and data landscape: champion data quality and governance, privacy/cyber/regulatory compliance, and retirement of duplicative local tools.

• Orchestrate the cross-functional 'Insights & Engagement'operatingmodel, setting clear ways of working,rolesand performance expectations across the network (incl. BTPs, analytics partners,vendorsand deliverycenterresources).

• Act as executive thought partner to market leadership; provide concise executive communications on plans, risks,progressandrealizedvalue; sponsor change leadership at scale.

• Build capability and lead talent: attract,coachand develop high-impact talent; foster an inclusive, high-performance culture with psychological safety and ownership.

Measures of Success

• Market-level valuerealization(value at stake vs valuerealized) across the integrated DHH agenda.

• Executive-aligned, integrated roadmap/budget narrative with clearprioritizationdecisions and reduced duplication.

• Demonstrable uplift in decision velocity and commercial execution through embedded analytics/AI.

• Sustained adoption and decommissioning of legacy/local tools infavorof standard-core platforms.

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WHAT YOU MUST HAVE

• Typically 8+ years’ experience in digital, data/analytics/insights, commercialoperationsor technology leadership (pharma/healthcare strongly preferred).

• Proventrack recordof leading cross-functional teams and influencing senior leaders in matrixed environments.

• Deep understanding of digital platforms, data/analyticsand AI/ML in a commercial context; able to translate technical concepts into business outcomes.

• Strong governance and strategic planning skills: demand/capacity management, value tracking, risk management and 'standard-corefirst' execution.

• Excellent change leadership and communication skills; ability to simplify complex topics into clear, actionable executive messages.

Additional location(s) Compensation Information:

Required Skills:

Benefits Management, Benefits Management, Business Alignment, Business Analysis, Business Decisions, Business Models, Business Process Improvements, Collaborative Leadership, Engagement Marketing, Engagement Strategies, Governance Framework, Governance Management, Leadership, Marketing Planning, Marketing Strategies, Operating Models, Organizational Leadership, Program Management, Sales Leadership, Situational Leadership, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Alignment, Strategic Planning, Strategy Deployment {+ 3 more}

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

10/30/2026

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