Assistant Manager, HSBC Premier - Hong Kong Business

HSBC Holdings plc; Hong Kong; Presencial; HKD 480.000 - 640.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc is seeking an Assistant Manager, HSBC Premier to jointly develop and nurture relationships with Premier clients under the guidance of the Premier Relationship Manager. You will deliver high-quality professional services and uphold the Global Premier service standards across branches in Hong Kong.

The role requires frontline banking experience, strong customer service, and the ability to work with Compliance, Credit & Risk.

Formación

• Frontline banking/financial services experience required.
• University degree in finance, business or related field.
• Strong customer service mindset and attention to detail.
• Knowledge of retail banking and wealth management products.
• Ability to collaborate with Compliance, Credit & Risk and Internal Control.
• Right to work in Hong Kong.
• CPD requirements adherence and licenses preferred.

Responsabilidades

• Collaborate with Premier Relationship Manager to develop relationships with Premier clients.
• Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards.
• Support Premier Relationship Managers to plan customer needs activities and portfolio management.
• Promote HSBC Premier proposition for deposits and portfolio growth.
• Initiate and maintain effective communication with Premier Relationship Managers.
• Assist Premier Relationship Manager in managing and retaining quality client relationships.
• Identify opportunities for wealth and credit reviews to optimize portfolio performance.
• Understand and adhere to local and global compliance.
• Maintain operational integrity and adhere to HSBC Business Principles and Values.

Conocimientos

Customer service

Frontline banking

Attention to detail

Team player

Commercial orientation

Compliance collaboration

CPD awareness

English & Cantonese

Educación

University degree

Descripción del empleo

We are currently seeking a high calibre professional to join our team as an Assistant Manager, HSBC Premier.

In this role you will:

• Collaborate with Premier Relationship Manager to develop and nurture relationships with Premier clients
• Provide efficient, high quality professional services and ensure a consistent delivery of the Global Premier core service standards and proposition
• Support Premier Relationship Managers to conduct customer needs activity planning and portfolio management to improve customer satisfaction
• Promote HSBC Premier proposition for deposits and portfolio growth
• Initiate and maintain effective communication with paired Premier Relationship Managers
• Assisting Premier Relationship Manager on managing, developing and retaining quality client relationship
• Identify opportunities for wealth and credit reviews to optimize portfolio performance and meet the needs of the customers
• Understand and adhere to local and global compliance
• Maintain the levels of operational integrity required by HSBC and adhere to the Business Principles and Values of HSBC

*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

To be successful you will need:

• University level education, preferably in finance, business or a related discipline
• Proven frontline experience in customer serving at a financial institution
• Excellent customer service skill and mindset, with strong attention to detail
• Good knowledge of retail banking and wealth management products
• Team player with commercial orientation
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
• Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
• Fluency in both English and Cantonese, with knowledge of Mandarin is preferred
• To be considered for this role, the relevant rights to work in Hong Kong is required