Assistant Manager, Group Community Care

FWD Insurance; Hong Kong; On-site; HKD 700,000 - 950,000; Full time

Job summary

FWD Insurance seeks a seasoned Communications & Community Care professional in Hong Kong to lead Group Community Care programmes, develop engaging content, and measure impact across markets.

You will collaborate with regional leads, drive volunteer initiatives, and ensure ESG reporting aligns with FWD's social purpose and business goals.

Qualifications

• University degree or above.
• Fluency in written and spoken English.
• 5+ years experience in CSR, communications or related fields.
• Proven ability in strategic planning, implementation, and project management.
• Strong interpersonal skills for stakeholder management.
• Understanding of ESG reporting and data management preferred.
• Strong communications background across multiple channels.

Responsibilities

• Manage signature Group Community Care programmes.
• Develop and execute communications, storytelling, promotional materials, campaigns, and creative content to drive engagement with Community Care initiatives.
• Responsible for performance measurement and reporting of Community Care targets.
• Work with Community Care Leads across all FWD markets to enhance knowledge sharing and guide meaningful local Community Care initiatives.
• Consolidate data and collect local market insights to measure effectiveness of programmes.
• Drive volunteerism activities to deepen employee engagement and shared sense of responsibility towards the community.
• Maintain and enhance the volunteer platform to encourage more employee engagement and volunteering opportunities.

Skills

Interpersonal skills

Strategic planning

Project management

Communications

Storytelling

ESG reporting knowledge

Education

University degree

Job description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

PURPOSE

At FWD, we aspire to create a better and more sustainable future. Our Community Care programmes focus on engaging our communities and raising financial and health literacy, educating the next generation for a brighter future and empowering people to live fulfilled lives.

KEY ACCOUNTABILITIES

• Manage signature Group Community Care programmes that effectively address social needs and are scalable and sustainable.
• Develop and execute internal and external communications, storytelling, promotional materials, campaigns, and creative content to drive engagement with Community Care initiatives
• Responsible for performance measurement and reporting of Community Care targets
• Work with Community Care Leads across all FWD markets to enhance knowledge sharing and guide meaningful local Community Care initiatives
• Consolidate data and collect local market insights to measure effectiveness of programmes
• Drive volunteerism activities to deepen employee engagement and shared sense of responsibility towards the community
• Maintain and enhance the volunteer platform to encourage more employee engagement and volunteering opportunities

QUALIFICATIONS / EXPERIENCE

• University degree or above
• Fluency in written and spoken English.
• Over 5-year working experience, preferably spanning corporate social responsibility, corporate communications, employee engagement or related fields, with knowledge of the business and social sectors in FWD markets
• Proven ability on strategic planning, implementation, and project management skills
• Strong interpersonal skills that enable effective management with internal and external stakeholders
• Understanding of ESG reporting and data and project management preferred
• Strong communications background with the ability to develop and manage communications internally and externally across multiple channels, including employee communications, media, social media and digital platforms

KNOWLEDGE & TECHNICAL SKILLS

• Experience in Asia regional Community Care programme management and implementation
• Excellent organisational skills and the ability to manage and coordinate multiple cross-country projects with different partners concurrently
• Experience in ESG reporting and data management preferred
• Strong writing, editing and storytelling skills, with the ability to create clear and engaging communications for diverse audiences.
• Experience developing communication plans, campaign content and stakeholder engagement materials for regional or cross-market initiatives