Assistant Business Solution Manager (AI Solutions)

AXA Hong Kong and Macau; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

AXA Hong Kong and Macau is seeking an Assistant Business Solution Manager (AI Solutions) to drive AI-enabled process improvements. The role focuses on analyzing operational pain points, defining requirements, and collaborating with technical teams to deploy AI tools that deliver measurable benefits.

The ideal candidate will have a bachelor’s degree and 3–5 years’ experience in business analysis or related fields, with strong Python/SQL skills and familiarity with AI/LLM tools.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, IT, Data Science, or related field (Master's a plus).
• 3–5 years of experience in business analysis, process improvement, or related roles, preferably in financial/insurance.
• Experience in AI solutions integration, automation, or digital transformation projects.

Responsibilities

• Understand user pain points within daily operational processes through engagement and analysis.
• Identify opportunities for AI-driven solutions to address challenges and improve efficiency.
• Collaborate with technical teams to design and implement AI tools and automation that provide tangible benefits.

Skills

Python

SQL

AI Solutions

LLMs

Education

Bachelor's degree in related field

Tools

Power BI

Job description

Assistant Business Solution Manager (AI Solutions)

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities:

AI Solutions Integration

• Understand user pain points within daily operational processes through active engagement and process analysis.
• Identify opportunities for AI-driven solutions to address operational challenges and improve efficiency.
• Collaborate with technical teams to design and implement AI tools and automation that provide tangible benefits to operational workflows.

Business Requirements & UAT Management

• Prepare comprehensive Business Requirement Specifications (BRS) documents to clearly define project scope and objectives.
• Develop detailed UAT test cases based on business needs and system functionalities.
• Coordinate and conduct User Acceptance Testing (UAT), ensuring the solutions meet business requirements before deployment.
• Gather feedback, document issues, and facilitate resolution to ensure successful implementation.

Technical Skills & Scripting

• Demonstrate strong technical proficiency, including knowledge of Python and SQL, to develop data models, automation scripts, and analytical solutions.
• Utilize Large Language Models (LLMs) and related AI tools to assist in automation, natural language processing, and knowledge extraction tasks.
• Use scripting skills to streamline data extraction, transformation, and analysis tasks.

Qualifications:

Educational Background:

• Bachelor's degree in Business Administration, Computer Science, Information Technology, Data Science, or a related field. A Master's degree is a plus.

Professional Experience:

• Minimum of 3-5 years of experience in business analysis, process improvement, or related roles, preferably within a financial or insurance environment.
• Proven experience in AI solutions integration, automation, or digital transformation projects.

Technical Skills:

• Strong proficiency in Python and SQL for developing data models, automation scripts, and analytical solutions.
• Hands-on experience with Large Language Models (LLMs) and AI tools for natural language processing, knowledge extraction, and automation.
• Familiarity with data visualization and reporting tools is a plus.

Analytical & Process Skills:

• Excellent ability to analyze operational processes, identify pain points, and suggest AI-driven solutions.
• Experience in process mapping, requirements gathering, and process optimization.

Project & Stakeholder Management:

• Ability to prepare comprehensive Business Requirement Specifications (BRS) and develop detailed UAT test cases.
• Skilled in coordinating UAT activities, gathering user feedback, documenting issues, and facilitating resolutions.
• Strong communication skills to liaise effectively with technical teams and business users.

Additional Qualities:

• Proactive problem solver with a keen eye for detail.
• Ability to work independently and as part of a cross-functional team.
• Willingness to stay updated on emerging AI technologies and best practices.