APAC Technical Support Specialist - Demo Systems (Hybrid)

Surgical Science; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Benefits offered by this job

High level of trust and autonomy

Support for career development

Job summary

Surgical Science is seeking a Customer Support Specialist for our new office in Hong Kong. In this role, you will support daily operations of the APAC Service Hub with a focus on technical service and maintenance.

Your responsibilities include ensuring demo systems are fully functional, providing remote support during business hours, and assisting with logistics activities. Ideal candidates have a tech background and strong customer service orientation.

Join us and be part of a growing global organization committed to enhancing patient safety through innovative solutions!

Qualifications

• Experience in electrical or mechanical service maintenance.
• Technical knowledge of hardware and software environments.
• Strong communication and teamwork skills.

Responsibilities

• Support daily operations of the APAC Service Hub.
• Perform quality control checks and troubleshoot issues.
• Provide remote technical support to customers.

Skills

Customer service orientation

Technical support experience

Hardware and software troubleshooting

Windows system familiarity

Organizational skills

Fluent English

Job description

Surgical Science is seeking a Customer Support Specialist for our new office in Hong Kong. In this role, you will support daily operations of the APAC Service Hub with a focus on technical service and maintenance.

Your responsibilities include ensuring demo systems are fully functional, providing remote support during business hours, and assisting with logistics activities. Ideal candidates have a tech background and strong customer service orientation.

Join us and be part of a growing global organization committed to enhancing patient safety through innovative solutions!