APAC Multinational Health & Benefits Client Lead

Marsh Agency; Hong Kong; Hybrid; HKD 1,000,000 - 1,800,000; Full time

Job summary

Marsh in Hong Kong seeks a senior client relationship lead to own a portfolio of complex APAC clients, supported by project managers. You will become the trusted advisor, building strong relationships, managing escalations and guiding junior staff, while coordinating with global counterparts to deliver consistent, high quality outcomes.

You will design client management tools, monitor SLAs, contribute to business development with the sales team, and drive continuous improvements across processes

Qualifications

• 8+ years of experience in insurance broking (Health/Life/Disability).
• Proven ability to cultivate client relationships and manage demanding clients.
• Strong project management and multi-project prioritization.
• Experience in process building and driving efficiency initiatives.
• Excellent data interpretation and analytics.
• Fluent in English and Chinese.
• Proficient in MS Word, PowerPoint, and Excel.

Responsibilities

• Lead client relationships for a portfolio of complex clients with project managers support.
• Coordinate with project teams to deliver global benefits programs and services.
• Design and develop client management tools for effective oversight of accounts.
• Monitor SLAs and ensure services align with central guidance and agreements.
• Provide strategic consulting to shape renewals, claims focus, and regional consistency.

Skills

Client relationships

Project management

Process improvement

Data analysis

Cross-border collaboration

English & Chinese

Tools

MS Word

PowerPoint

Excel

Job description

Marsh in Hong Kong seeks a senior client relationship lead to own a portfolio of complex APAC clients, supported by project managers. You will become the trusted advisor, building strong relationships, managing escalations and guiding junior staff, while coordinating with global counterparts to deliver consistent, high quality outcomes.

You will design client management tools, monitor SLAs, contribute to business development with the sales team, and drive continuous improvements across processes